0601 - Store Manager

Brief Description

STORE MANAGER

Who We Are

Claire’s has safely pierced over 110 million ears worldwide and operates under a

structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and

informed guest education at every stage of the service.

Our Piercing Specialists complete structured certification and ongoing skill validation to

ensure every piercing is delivered with precision, consistency, and confidence —

especially for first-time and pediatric guests.

As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest

trends in accessories and professional piercing services to life through engaging retail

experiences that empower customers to be their most authentic selves.

Overview

As the Store Manager, you are the ultimate leader of your business, accountable for sales

performance, people development, operational excellence, and piercing performance. In

addition to delivering professional piercing services, you are responsible for upholding and

enforcing Claire’s Clinical Piercing Standards, ensuring consistent, safe, and precise

execution across every member of your team.

You partner closely with district leadership to drive retail and piercing growth, elevate team

capability through structured coaching, and ensure all services meet documented safety,

sanitation, and consultation standards.

You bring Claire’s retail business pillars to life by creating a high-performance,

accountable culture that delivers measurable results and exceptional guest confidence.

Responsibilities

Piercing Excellence I Clinical Leadership

• Deliver professional ear-piercing services in accordance with Claire’s Clinical
  
  

Piercing Standards and safety protocols.

• Coach and validate Sales Associates and Part-Time Managers on piercing
  
  

technique, consultation quality, and aftercare education to ensure safe, consistent

service execution.

• Ensure piercing stations meet documented cleanliness, organization, and readiness
  
  

standards at all times.

• Monitor piercing performance metrics and drive growth through strong conversion,
  
  

add-on attachment, and aftercare compliance.

• Conduct routine observation and validation of piercing services to ensure
  
  

compliance with clinical standards, sanitation procedures, and documented safety

protocols.

• Reinforce certification requirements and support ongoing skill validation and
  
  

development of the team.

• Follow and enforce all sterilization, hygiene, eligibility screening, and incident
  
  

reporting procedures without exception.

Customer Experience | Brand Ambassador

• Consistently deliver friendly, engaging services that keep customers coming back
  
  

and build loyalty to the brand.

• Set and model expectations for an inclusive, high-energy customer experience.
• Lead by example on the sales floor, ensuring personalized service, strong selling
  
  

behaviors, and piercing excellence.

• Resolve customer escalations and service issues quickly, always working to make it
  
  

right.

• Build strong awareness of local customer needs, tra??ic patterns, and community
  
  

opportunities.

People Leadership | Talent & Culture

• Manage the store’s hiring strategy, including planning needs, recruitment strategy,
  
  

projected turnover, and leaves of absence.

• Drive team engagement through consistent recognition and check-ins. Support
  
  

career and personal growth through ongoing performance management and

documentation when relevant.

• Lead and monitor the store’s ongoing training strategy, including training for nonkeyholders,
  
  

process changes, promotions or job changes, and new programs or

initiatives.

• Perform people-related actions to update team member information, including
  
  

approving time-o??, approving shift swaps, updating availability, timecards,

Qualifications, And Other Employee Records As Needed.

• Address all employee concerns or issues, including knowing when to partner with
  
  

internal support (e.g. Human Resources, Corporate Team, etc.) to take appropriate

action.

• Foster a respectful, inclusive, and accountable store culture aligned to company
  
  

values.

• Collaborate with peers within the district to understand best practices,
  
  

performance drivers, and e??ective execution strategies.

Sales & Business Performance | Ownership

• Consistently meet and/or exceed all sales, piercing, and conversion goals through
  
  

proactive planning, team accountability, and ongoing store performance

optimization.

• Analyze performance trends and use insights to adjust strategy and capture
  
  

opportunities.

• Execute company initiatives, promotions, and sales-driving strategies.
• Establish clear goals and cascade expectations to the team.
• Shape and influence strategies and initiatives to drive growth for pillars of business.
  
  

Operations | Store Excellence

• Open and close the store and manage cash handling accurately.
• Maintain compliance with policies, procedures, safety, and loss prevention
  
  

standards.

• Maintain a clean, organized, and visually appealing store that reflects Claire’s brand
  
  

standards and creates a great shopping experience.

• Oversee scheduling, payroll accuracy, cash handling, and store systems.
• Lead shipment processing and inventory accuracy to keep the store well-stocked,
  
  

organized, and ready for customers.

• Collaborate with mall management, security teams, and neighboring tenants by
  
  

participating in mall-led initiatives and executing local marketing opportunities that

support store visibility and business performance.

• Manage immediate impacts of business disruption to support operational continuity
  
  

(e.g. weather, team absenteeism, store closures, health and safety response, etc.).

About You

• Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and
  
  

exceeding sales targets, always looking for ways to maximize opportunities – and

you take full ownership of results without excuses.

• Customer-Centric Approach | Integrity: You’re passionate about providing
  
  

exceptional service and creating memorable shopping experiences, and you lead

with integrity by consistently following through on your commitments to both

customers and your team.

• Retail & Leadership Experience | Decision Making: At least one year of retail
  
  

management experience preferred, with a proven ability to drive sales and support

team success.

• Confidence in Piercing Services | Growth Mindset: You’re willing to become a
  
  

trained piercing specialist and provide expert guidance to customers, with a

curiosity and commitment to continuous learning and improvement.

• Strong Communication & Selling Skills | Intentional Communication: You know
  
  

how to engage customers, build relationships, and close the sale – communicating

with clarity and purpose to move the business forward.

• Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster
  
  

an inclusive team culture, and know that winning and losing happen together.

• Ability to Work Independently | Decision Making: You’re self-motivated,
  
  

organized, and can make timely, confident decisions even when information is

incomplete.

Job Requirements

Experience & Skills

• You are proficient in operating a POS system to facilitate transactions and manage
  
  

sales e??iciently, contributing to smooth store operations.

• You are passionate about providing our customers with opportunities to express
  
  

themselves freely every day.

• You are energized by interacting with customers and strive to provide excellent
  
  

service throughout their visit.

• You have strong verbal and written communication skills to e??ectively interact with
  
  

customers, employees, and management.

• You’re self-motivated and organized, as some of our stores may require you to work
  
  

alone at times.

• You show a passion for fashion and stay up to date with the latest trends, which can
  
  

contribute to enhancing customer experience and driving sales.

• You are a driven team leader with a positive attitude and willingness to learn.
• You can create a curated fashion look with products during your shift.
  
  

Operational & Physical Requirements

• You can stand during scheduled shifts and maneuver 25 – 75lbs.
• You can work a flexible schedule, including evenings, weekends, and holidays.
• You can bend, stoop, perform extended reaching, and climb ladders or step stools
  
  

while placing merchandise throughout the store and assisting customers.

• You possess a strong grasp of mathematics, essential for tasks such as inventory
  
  

management, sales analysis, and cash handling.

• You are inspired by our values of teamwork, compassion, integrity, customer
  
  

delight, diversity, and self-expression.

Additional Requirements

• Must become a certified Claire’s Piercing Specialist and demonstrate the ability to
  
  

oversee, coach, and validate piercing technique, consultation quality, and

adherence to clinical safety standards across the team.

• Demonstrate controlled, standardized piercing technique with precision and
  
  

adherence to placement, sanitation, and safety protocols, maintaining professional

composure with pediatric and first-time guests.

• You hold a high school diploma or equivalent and have 1-2 years of retail
  
  

management experience.

Perks And Benefits

• Full-time employees will be eligible for benefits (Medical, Dental, Vision, Employee
  
  

Assistance Program, Life Insurance, HSA)

• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.
  
  

CANDIDATE JOURNEY

Upon submitting your application, you can expect an update within 5 days. If the hiring

manager wants to proceed with your application, the process will involve a face-to-face

interview in one of our stores. This will provide you with the opportunity to showcase your

passion for customer service, teamwork, and self-expression, while also giving us a chance

to get to know you better.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and

we encourage applications from members of all underrepresented groups, including those

with disabilities. We will accommodate applicants' needs, upon request, throughout all

stages of the recruitment process. Please inform us of the accommodation(s) that you may

require.

Summary

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
  
  

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.