0601 - Assistant Store Manager

Claire’s has safely pierced over 110 million ears worldwide and operates under a
structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and
informed guest education at every stage of the service.
Our Piercing Specialists complete structured certification and ongoing skill validation to
ensure every piercing is delivered with precision, consistency, and confidence —
especially for first-time and pediatric guests.
As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest
trends in accessories and professional piercing services to life through engaging retail
experiences that empower customers to be their most authentic selves.
OVERVIEW
As an Assistant Store Manager, you are a hands-on leader who supports store
performance through sales leadership, people development, operational execution, and
piercing excellence. You partner closely with the Store Manager to deliver consistent
results while reinforcing Claire’s Clinical Piercing Standards and elevating team capability
around safe, professional piercing services.
You play an important role in bringing Claire’s retail business pillars to life by driving retail
and piercing performance, coaching associates on consultation and service quality, and
creating a positive team environment that delivers strong customer experiences and
measurable results.
RESPONSIBILITIES
Piercing Excellence | Clinical Leadership

• Deliver professional ear-piercing services in accordance with Claire’s Clinical

Piercing Standards and safety protocols.

• Coach and validate Sales Associates and Part-Time Managers on piercing

technique, consultation quality, and aftercare education to ensure safe, consistent
service execution.

• Ensure piercing stations meet documented cleanliness, organization, and readiness

standards at all times.

• Monitor piercing performance metrics and drive growth through strong conversion,

add-on attachment, and aftercare compliance.

• Reinforce certification requirements and support ongoing skill validation and

development of the team.

• Follow and enforce all sterilization, hygiene, eligibility screening, and incident

reporting procedures without exception.
Customer Experience | Brand Ambassador

• Consistently deliver friendly, engaging services that keep customers coming back

and build loyalty to the brand.

• Contribute to meeting and/or exceeding all KPI goals and objectives for the store by

providing best-in-class service.

• Lead by example in delivering exceptional, personalized customer experiences.
• Resolve customer concerns and escalations with professionalism and empathy.
• Champion brand standards and trend-forward selling behaviors.

People | Training & Coaching

• Support hiring, onboarding, and training of new associates.
• Build positive relationships with peers and contribute to a positive, inclusive, highenergy

team culture.

• Coach and develop associates on piercing consultation, placement precision,

customer confidence-building, and aftercare communication.

• Conduct real-time observation and feedback on piercing services to ensure

adherence to clinical and safety standards.

• Support certification completion and skill reinforcement for new piercing

specialists.

• Coach selling behaviors, including add-ons, styling, and customer engagement.
• Provide real-time feedback, recognition, and performance support.

Sales & Business Performance | Results

• Take ownership of store performance.
• Support the execution of promotions, sales-driving initiatives, and company

priorities.

• Drive store-level piercing and product conversion, product attachment rate, and

service execution standards through structured coaching and performance followup.

• Use performance data to identify gaps in consultation quality, attachment

behaviors, and selling effectiveness, implementing clear action plans to improve
results.
Operations | Store Execution

• Support scheduling, cash handling, inventory accuracy, and visual execution.
• Ensure adherence to policies, safety standards, and loss prevention practices.
• Open and close the store and manage cash handling accurately.
• Oversee shipment processing and inventory accuracy to keep the store well

stocked, organized, and ready for customers.

• Maintain a clean, organized, and visually appealing store that reflects Claire’s brand

standards and creates a great shopping experience.

• Execute operational tasks and company initiatives as directed by store leadership.

ABOUT YOU

• Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and

exceeding sales targets, always looking for ways to maximize opportunities – and
you take full ownership of results without excuses.

• Customer-Centric Approach | Integrity: You’re passionate about providing

exceptional service and creating memorable shopping experiences, and you lead
with integrity by consistently following through on your commitments to both
customers and your team.

• Retail & Leadership Experience | Decision Making: At least one year of retail

management experience preferred, with a proven ability to make timely, thoughtful
decisions that drive sales and support team success.

• Confidence in Piercing Services | Growth Mindset: You’re willing to become a

trained piercing specialist and provide expert guidance to customers, with a
curiosity and commitment to continuous learning and improvement.

• Strong Communication & Selling Skills | Intentional Communication: You know

how to engage customers, build relationships, and close the sale by communicating
with clarity and purpose to move the business forward.

• Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster

an inclusive team culture, and know that winning and losing happens together.

• Ability to Work Independently: | Decision Making: You’re self-motivated,

organized, and can make timely, confident decisions even when information is
incomplete.
JOB REQUIREMENTS
Experience & Skills

• You are proficient in operating a POS system to facilitate transactions and manage

sales e??iciently, contributing to smooth store operations.

• You are passionate about providing our customers with opportunities to express

themselves freely every day.

• You are energized by interacting with customers and strive to provide excellent

service throughout their visit.

• You have strong verbal and written communication skills to e??ectively interact with

customers, employees, and management.

• You’re self-motivated and organized, as some of our stores may require you to work

alone at times.

• You show a passion for fashion and stay up to date with the latest trends, which can

contribute to enhancing customer experience and driving sales.

• You are a driven team leader with a positive attitude and willingness to learn.
• You can create a curated fashion look with products during your shift.

Operational & Physical Requirements

• You can stand during scheduled shifts and maneuver 25 – 75lbs.
• You can work a flexible schedule, including evenings, weekends, and holidays.
• You can bend, stoop, perform extended reaching, and climb ladders or step stools

while placing merchandise throughout the store and assisting customers.

• You possess a strong grasp of mathematics, essential for tasks such as inventory

management, sales analysis, and cash handling.

• You are inspired by our values of teamwork, compassion, integrity, customer

delight, diversity, and self-expression.
Additional Requirements

• Must become a certified Claire’s Piercing Specialist and demonstrate the ability to

coach, observe, and elevate piercing technique and service standards across the
team.

• Demonstrate controlled, standardized piercing technique with precision and

adherence to placement, sanitation, and safety protocols, maintaining professional
composure with pediatric and first-time guests.

• You hold a high school diploma or equivalent and have 1-2 years of retail

management experience.
PERKS AND BENEFITS

• Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee

Assistance Program, Life Insurance, HSA).

• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.

CANDIDATE JOURNEY
Upon submitting your application, you can expect an update within 5 days. If the hiring
manager wants to proceed with your application, the process will involve a face-to-face
interview in one of our stores. This will provide you with the opportunity to showcase your
passion for customer service, teamwork, and self-expression, while also giving us a chance
to get to know you better.
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and
we encourage applications from members of all underrepresented groups, including those
with disabilities. We will accommodate applicants' needs, upon request, throughout all
stages of the recruitment process. Please inform us of the accommodation(s) that you may
require

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.