Vice President, Programs and Services

Vice President, Programs and Services

Overview

Our client, a mission-driven nonprofit serving San Mateo County, is seeking a Vice President of Programs and Services to oversee multiple community impact areas including Food Services, Shelter Operations, the Worker Resource Center, and Client Services. This leader will report to the Chief Operating Officer and play a pivotal role in scaling program impact, strengthening operations, and ensuring that services align with organizational values of transparency, compassion, and collaboration.

Responsibilities:

• Lead and manage day-to-day operations for assigned programs, ensuring consistent quality and alignment with organizational strategy.
• Oversee and strategically manage a combined program budget of approximately $23 million.
• Partner with the COO and CFO on annual budget development, forecasting, and capital expenditure planning.
• Build and mentor a diverse team; support hiring, onboarding, performance management, and leadership development.
• Evaluate program performance and implement systems to measure and enhance impact and efficiency.
• Represent the organization externally — serving as a visible ambassador with funders, partners, and community stakeholders.
• Partner with Advancement and Communications teams to promote agency initiatives.
• Participate as a key member of the Executive Team in strategic planning, organizational decision-making, and policy development.
• Foster a culture of accountability, collaboration, and compassion, ensuring strong cross-departmental communication.
• Maintain high ethical standards, integrity, and professionalism in all internal and external interactions.

Qualifications:

• Bachelor’s degree required; advanced degree preferred.
• Minimum 7–10 years of progressive leadership experience in nonprofit or human services organizations.
• Demonstrated success overseeing large-scale programs and budgets of $20M .
• Strong operational management experience and strategic thinking skills.
• Proven ability to connect authentically with at-risk populations, including individuals experiencing homelessness or food insecurity.
• Exceptional communication and relationship-building abilities.
• Bilingual (English/Spanish) preferred but not required.
• Ability to work primarily on-site with limited hybrid flexibility.
• Valid driver’s license and clean driving record.

Compensation:

$160,000–$170,000 base salary, commensurate with experience.

Comprehensive benefits package offered.