General Manager

Position Summary

The General Manager is responsible for leading the overall sales, production, and operational performance and efficiency of the Phoenix Location within a multi-location AVL organization. This role provides both strategic direction and hands-on operational leadership to ensure exceptional execution of multi-disciplined services. This leader plays a critical role in positioning the organization as a preferred provider in the industry and a top employer in the market.

Leadership & Team Development

• Lead, manage, and develop cross-functional teams including sales, production, operations, and technical staff in a high-performance culture to ensure alignment with company goals
• Oversee recruitment, staff development, training, performance management, and compensation planning

Operations & Production Oversight

• Oversee daily operations in the location and ensure seamless coordination between sales, operations, sales support, warehouse, and technical teams
• Drive efficient scheduling, labor utilization, resource allocation, quality standards, and inventory accuracy

Strategic Planning & Growth

• Execute regional and company-wide strategic initiatives
• Partner with senior leadership to manage annual budgets and growth plans
• Identify opportunities for market expansion, new services, and innovation
• Collaborate with other locations to share best practices and drive consistency

Financial Management

• Oversee cost controls and resource investments as agreed by senior management

Sales & Client Leadership

• Build and maintain strong relationships with clients, venues, vendors, and partners
• Serve as senior escalation point for client issues and ensure resolution
• Represent the company as a market leader in full-service production and collaborate installation and box sales opportunities with Integration Team

Project Execution & Client Experience

• Accountable for full project lifecycle from sales through execution and closeout
• Ensure high-quality delivery of projects
• Maintain strong client satisfaction, retention, and repeat business
• Monitor and improve project profitability and delivery metrics

Process Improvement & Compliance

• Develop and implement processes to improve efficiency, scalability, and quality
• Monitor KPIs to drive continuous improvement
• Ensure compliance with safety standards, DOT regulations, and company policies
• Maintain facility standards, operational workflows, and technical best practices
• Ensure proper handling, maintenance, and deployment of equipment

Communication & Collaboration

• Maintain consistent communication with senior leadership on performance, risks, and opportunities
• Collaborate across regions and functions to drive alignment and operational consistency

Qualifications

• 10 years of leadership experience in general management, operations, or production
• Strong experience within AVL, live events, or production
• Proven ability to lead multi-functional teams in fast-paced environments
• Strong financial, operational, and analytical skills
• Excellent leadership, communication, and decision-making abilities
• Ability to manage multiple projects and priorities simultaneously
• Bachelor's degree or equivalent experience
• Knowledge of industry standards, safety practices, and emerging AVL technologies

Working Conditions

• Fast-paced, event-driven environment with variable schedules
• Requires flexibility for nights, weekends and peak event seasons
• Occasional travel within region and to other company locations
• Valid driver's license required