What are the responsibilities and job description for the E-Shop Tech - Clearwing & Sound Image - Phoenix position at Clair Global Corporation?
JOB SUMMARY:
The E-Shop Supervisor assumes primary responsibility for supervising the day to day activities of the E-Shop as well as working to assemble and test electronics racks per client or operations specifications within the scope of Clair's mission and core values.
ESSENTIAL FUNCTIONS:
- Supervise day to day activities of the E-Shop with focus on inbound, outbound, and quality control
- Prioritize and delegate RF/Communications, rack builds, and mic deployments
- Train and uphold Clair procedures for rack building and testing of E-Shop equipment
QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion:
- General understanding of Microsoft Office and ERP systems with a willingness to improve knowledge base moving forward
- Ability to communicate information and ideas in writing, in person, and over the phone so others will understand
- Ability to excel and adapt in a fast-paced, client driven, demanding environment
- Ability to work as part a team and maintain a positive attitude under sometimes challenging conditions
- Strong technical and people problem solving skill set
- Tech savvy with a genuine interest in learning new technologies
- Willingness to accept all jobs assigned
- Passion for electronics and the audio industry
EDUCATION AND/OR EXPERIENCE:
- High School diploma or GED with at least 2 years' professional level audio experience
- Experience using basic hand and power tools
- Familiarity with audio electronics and consoles and how they operate
- Working knowledge of the functions of an ERP system
- Experience supervising, mentoring, and coaching employees
RESPONSIBILITIES AND DUTIES:
- Coordinate day to day activities for the eShop with Audio Department Head and Operations
- Maintain an organized workspace for all gear
- Assist with cycle counts and late returns
- Pack electronics for safe transport outside of racks
- Continual use of ERP system to track, manage, document and prep company owned assets
- Provide tech support to road staff when necessary
- Identify and escalate when parts need to be ordered for e-shop
- Coordinate with Audio Operations and Audio IT on updates
- Other duties as assigned.