Information Technology Supervisor

Company Description CLAIMS & RISK MANAGEMENT SERVICES, LLC (CRMS) is a specialized third-party administrator focused on medical malpractice insurance claims. The company serves as an intermediary between insured healthcare providers, claimants, and insurance carriers, overseeing the full lifecycle of claims. CRMS manages investigation, evaluation, negotiation, and settlement processes with an emphasis on accuracy and efficiency. The organization is strongly oriented toward risk management strategies designed to reduce exposure and minimize payouts for insurance carriers. Team members collaborate closely with clients and stakeholders to support fair resolutions and long-term risk mitigation.

IT Supervisor

Location: Miami, Florida - Kendall Area

Job Type: Full-time, Primarily In-Office

Reports To: CIO

Position Summary

We are seeking an experienced, proactive IT Supervisor to lead our on-site technical team and manage our day-to-day IT operations. In this role, you will be the backbone of our local infrastructure, ensuring our networks, Windows servers, and endpoints are secure, compliant, and highly available.

This is a primarily in-office position designed for a leader who thrives on direct collaboration, hands-on troubleshooting, and mentoring team members in real time. You will balance technical oversight with people management, ensuring our IT department delivers exceptional service to the organization.

Key Responsibilities

• On-Site Team Leadership: Supervise, mentor, and evaluate the daily performance of our IT support staff. Manage workflows, assign tasks, and foster a collaborative team environment.
• Infrastructure Management: Oversee the deployment, configuration, and maintenance of network infrastructure, Windows servers, and active directory systems.
• Endpoint & Device Compliance: Maintain and monitor endpoint management systems (e.g., Microsoft Intune, Mimecast, WatchGuard, Elpha etc.) to track device compliance, manage deployments, and enforce data security policies.
• Escalated Technical Support: Serve as the final escalation point for complex technical issues, troubleshooting critical hardware, software, and server bottlenecks on-site.
• Asset & Vendor Oversight: Manage the inventory of all hardware, software licenses, and IT assets. Coordinate with external vendors for procurement and specialized technical support.
• System Monitoring & Security: Proactively track system logins, audit access controls, and ensure patch management is fully up to date to protect company data.

Qualifications & Skills

• Experience: 3–5 years of experience in IT systems administration or technical support, with at least 1–2 years in a supervisory or team lead capacity.
• Technical Proficiency: * Strong hands-on experience with Windows Server environments and network infrastructure.
• Proven experience managing device compliance and endpoint security (Microsoft Intune or similar enterprise tools).
• Solid understanding of active directory, network protocols, and access management.
• Education: Bachelor’s degree in information technology, Computer Science, or a related field (equivalent hands-on experience and professional certifications will be highly valued).
• Leadership Style: Exceptional communication skills with a proven track record of handling workplace coordination, managing employee performance, and resolving technical conflicts calmly and effectively.

Work Environment & Benefits

• Primarily In-Office: Based daily at our Kendall Miami office to ensure direct support for our infrastructure and team.
• Schedule: Standard business hours, with occasional flexibility required for after-hours server maintenance, system upgrades, or critical emergency responses.
• Benefits:
• Competitive compensation based on experience for the position applied for.
• Comprehensive benefits package.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Opportunity for long-term career growth.

How to Apply

Please submit your resume and a brief cover letter outlining your experience managing IT infrastructure and leading a technical team to vicky.yanes@nccrms.com.