What are the responsibilities and job description for the Helpdesk Technician I position at CLAIMS MANAGEMENT RESOURCES INC?
Who We Are
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Who We’re Looking For
The Helpdesk Technician I serves as a central point to receive requests for assistance from users to resolve problems with hardware or software applications diagnose and determine level of severity and take independent action to resolve problems.
Tiered Support Bonus System
The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!
- Level 1 = $125
- Level 2 = $175
- Level 3 = $240
Essential Functions and Responsibilities
- Provides front line telephone, email, and walk up support for users.
- Ensures that processes are done in a timely manner.
- Maintains documentation for CMR IT Help Desk procedures and processes.
- Administrative support of core business applications.
- Communicates regularly with technical, applications, and operational staff to keep current with processes.
- Delivers and maintains the highest level of customer service to both internal and external customers.
- Assist supervisor and team members as requested.
- Evening or weekend working hours may be required at times, as well as participation in on-call rotation.
- Performs additional related tasks and projects as required and assigned
Education and Experience
- High school diploma or equivalent required
- College credit in Computer Science or MIS preferred
- 1 - 2 year experience in customer support or helpdesk role
Okay, But What Are the Perks
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- CMR pays $50/month towards your internet service cost
- CMR is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer
Salary : $19 - $21