What are the responsibilities and job description for the IT Infrastructure Supervisor position at Claims Management Resources, Inc. (CMR)?
Who We Are:
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values efficiency and effective processes and a casual, comfortable atmosphere.
Position Summary:
The IT Infrastructure Supervisor is responsible for recommending technical direction, standards, and methodologies for Systems Administration and Help Desk. This role is also seen as the technical liaison between the business and system administration and help desk. This is a working supervisor position so this role will be hands on with network, storage, servers, exchange, active directory, etc.
Essential Duties and Responsibilities:
- Lead and oversee Systems Administration and Help Desk teams, providing technical guidance, performance management, and operational direction.
- Manage daily infrastructure and support operations, including workload prioritization, resource planning, and assignment coordination.
- Establish, enforce, and maintain infrastructure and security standards, procedures, and operational practices.
- Plan and manage infrastructure and security projects, including coordination with internal stakeholders and external vendors.
- Oversee enterprise infrastructure and network environments, including data centers, servers, storage, backups, Microsoft 365, directory services, and core network services.
- Design, implement, and support network and security technologies, including switching, routing, WAN, firewalls, access controls, secure remote access, and monitoring solutions.
- Monitor system performance and security events, manage incident escalation and root cause analysis, and ensure compliance with security and regulatory requirements.
- Ensure infrastructure supports disaster recovery, business continuity, accurate documentation, and licensing management.
- Perform additional duties and projects as assigned.
Supervisory Responsibilities:
This position directly supervises Systems Administrators and Help Desk Technicians and is responsible for their overall direction, coordination, and performance management. Supervisory duties are performed in accordance with organizational policies and applicable employment laws.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job as required under applicable law.
Required Skills:
- Strong expertise in network engineering and network security
- Hands-on experience with firewalls, routing, switching, wireless, and VPN technologies
- Experience designing and supporting secure enterprise networks
- Knowledge of security concepts including encryption, access control, segmentation, logging, and vulnerability mitigation
- Experience with two or more of the following:
- Networking & network security
- Firewall administration
- Server and storage systems
- Virtualization (VMware or equivalent)
- Data center operations
- Ability to troubleshoot complex network, security, and infrastructure issues
- Strong documentation skills (network diagrams, standards, procedures)
- Excellent verbal, written, and interpersonal communication skills
- Ability to lead initiatives from concept through execution
- Strong analytical, problem-solving, and decision-making skills
- Ability to adapt quickly to changing priorities and urgent situations
- Demonstrated commitment to high-quality customer service
Education and Experience:
- Bachelor’s degree with 5 years’ experience, or
- 8 years’ experience related specifically to System/Network Administration
- 1-3 years of supervisory experience preferred
Additional Information:
This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. The incumbent in this position will be required to follow any other job-related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments
The Perks:
- Career growth and learning opportunities
- Tiered bonus system based on team accomplishments
- Full menu of benefits including a matched 401k
- Paid time off as well as paid holidays
- CMR is a 2025 The Oklahoman Top Workplaces winner!
Pre-employment drug screenings and criminal background checks are mandatory
CMR is an Equal Opportunity Employer