Operations Assistant

Position Summary

The Guest Experience Operations Assistant supports Claggett’s hospitality by ensuring that meeting spaces, common areas, and guest facilities are physically prepared for programs and guest groups.

The Operations Assistant is primarily responsible for meeting-space setups and resets, campus readiness, and routine operational support. Working under the direction of the Operations Coordinator, the Operations Assistant completes assigned setup and readiness tasks based on the upcoming guest and program calendar.

The Operations Assistant also provides flexible operational support during periods of high activity, including assisting with housekeeping needs, program logistics, participant check-in, and other campus needs. The daily scope of the position will vary according to Claggett’s guest and program schedule.

1. Campus Readiness (85%)

• Performs setups of meeting and program spaces according to setup plans provided by the Operations Coordinator, including tables, chairs, easels, AV equipment, and other requested materials.
• Completes room setups accurately and within established deadlines.
• Tears down and resets meeting and program spaces following group use.
• Cleans meeting spaces as part of event teardown, including removing trash, sweeping, vacuuming, and returning spaces to established standards.
• Resets and inventories meeting-room supplies and AV equipment after use.
• Conducts routine rounds of guest and common areas to identify setup, cleanliness, supply, or maintenance needs.
• Restocks designated guest and meeting-space supplies as assigned.
• Communicates completed assignments, concerns, damaged equipment, maintenance needs, or supply shortages to the Program & Operations Coordinator.
• Assists with moving materials, supplies, equipment, and furnishings around campus as needed.
• Provides physical support for guest and program arrivals and departures.
• Assists with other routine campus-readiness tasks as assigned.

2. Housekeeping and Lodging Support (15%)

Contracted housekeeping is responsible for Claggett’s routine lodging turnovers. The Operations Assistant provides operational support rather than serving as the primary housekeeper.

• Assists with linen movement, distribution, collection, and inventory as directed.
• Helps ensure housekeeping supplies and guest amenities are available where needed.
• Responds to minor or time-sensitive housekeeping needs while guests are on campus when requested by the Operations Coordinator or Guest Experience staff.
• Assists with limited cleaning or room preparation when necessary to address an immediate guest need or during unusual periods of high activity.
• Maintains Claggett’s standards for quality, efficiency, cleanliness, and guest readiness.

3. General Responsibilities

• Communicates regularly with the Operations Coordinator regarding completed assignments, upcoming priorities, and campus-readiness concerns.
• Works collaboratively with Guest Experience, Programs, Maintenance, Kitchen, and other Claggett staff as needed.
• Interacts with guests in a courteous, welcoming, and professional manner.
• Participates in appropriate staff meetings and training.
• Participates in required training including task-specific equipment, disinfecting and sanitizing/bloodborne pathogens, CPR, and First Aid.
• Follows established safety procedures when moving furniture, operating equipment, handling cleaning products, or completing other physical tasks.
• Provides cross-functional operational assistance during peak periods as assigned.

Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prior experience in hospitality, guest services, facilities, event setup, housekeeping, camps, conference centers, or a related environment is preferred.
• Self-starter who can work independently from an assigned task list and collaboratively as part of a team.
• Strong dependability and follow-through.
• Ability to understand setup instructions and accurately prepare spaces according to established plans.
• Ability to recognize and communicate cleanliness, maintenance, supply, and guest-readiness concerns.
• Courteous, approachable, and responsive when interacting with guests and coworkers.
• Professional behavior and responsible work ethic.
• Ability to adjust priorities when guest or operational needs change.
• Ability to maintain the integrity of sensitive or confidential information.
• Comfortable working in a faith-based community.
• Ability to perform the physical requirements of the position, including prolonged standing and walking and lifting/moving at least 70 pounds.
• Valid driver’s license and reliable transportation.

Pay: $19.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $19