Office Specialist 2 (Beavercreek Health Clinic)

CLACKAMAS COUNTY CORE VALUES

Clackamas County Employees Work To Serve The Public And Enrich Our Community. In That Spirit, We Pledge To Hold Ourselves To These Standards At All Times In Our Interactions With Customers And One Another

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
  
  

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT .

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, May 6, 2025.

Pay And Benefits

Hourly Pay Range: $24.145530 - $30.506877

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous Paid Time Off Package, Including

• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
  

Other Benefits

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
  

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

Clackamas County's Health Centers Division is looking for an Office Specialist 2 to join our team at the Beavercreek Clinic!

This position will be in the front office, and serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support in a healthcare setting. This role is responsible for patient check-in, insurance verification, document processing, and coordination with clinical staff, while maintaining accuracy and professionalism in a fast-paced environment.

A successful candidate in this role will be highly organized and personable who excels in providing front-line support in a healthcare setting. You will be the welcoming face of the clinic, professionally greeting patients in person and over the phone, efficiently verifying insurance information, and managing the check-in process with accuracy and care.

The Office Specialist 2 should demonstrate strong communication skills, engaging patients about their insurance coverage and seamlessly coordinating referrals and patient care. This role also requires someone who can confidently operate and troubleshoot a variety of office equipment, resolve routine technical issues using manuals, and liaise with vendors for service or maintenance needs.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of two (2) years of relevant experience in a healthcare front office or administrative support role that would provide the required knowledge and skills to perform the duties of the job.
• At least one (1) year of customer service experience
• At least one (1) year of data entry experience
• Work experience handling a high volume of calls and greeting walk-in visitors
• Experience working at a front desk
• Proficiency with Microsoft Suite (Word, Excel, Outlook, Teams)
• Exceptional organizational skills
• Strong interpersonal, communication, and organizational skills.
• Ability to maintain confidentiality and work with sensitive information.
• Detail-oriented with strong problem-solving skills and the ability to work independently.
  
  

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in a health care clinic.
• Proficiency in electronic medical records systems (e.g., Epic, Anasazi, Dentrix)
• Bilingual fluency
  
  

Pre-Employment Requirements

• Must pass a criminal history check which may include national or state fingerprint records check
• For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
  
  

TYPICAL TASKS

• Greet patients in person or over the phone, verify insurance status, and complete check-in procedures for scheduled appointments. Assist patients with insurance inquiries and refer uninsured individuals to Oregon Health Plan staff if they may qualify for coverage.
• Review and process complex documentation including legal forms, formal records, and official paperwork. Ensure accuracy and completeness of all submissions, correcting errors as necessary. Generate reports using systems such as Epic, Anasazi, and Dentrix as needed.
• Handle incoming inquiries by phone or in person; provide accurate and detailed information by interpreting office policies and procedures. Direct patients and visitors to the appropriate departments or staff members. Maintain communication with clinical staff using telephone encounters and messaging systems within the electronic medical record.
• Operate and troubleshoot a range of office equipment including transcription machines, data entry devices, and other complex machinery. Act as a liaison with service and vendor representatives to resolve equipment issues. Refer to technical manuals to independently resolve routine operational problems.
• Prepare and type sensitive or technical correspondence, including financial and confidential documents, from written or verbal instructions for data entry or official use.
• Other duties as assigned.
  
  

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

About The Department

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
  
  

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

How To Claim Veteran's Preference

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .

EQUAL EMPLOYMENT OPPORTUNIT Y

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

E.D. Barnett, Recruiter

EBarnett@clackamas.us