Bilingual (Spanish) Office Specialist 2

CLACKAMAS COUNTY CORE VALUES

Clackamas County Employees Work To Serve The Public And Enrich Our Community. In That Spirit, We Pledge To Hold Ourselves To These Standards At All Times In Our Interactions With Customers And One Another

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
  
  

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT .

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, December 17, 2025 .

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

Pay And Benefits

Annual Pay Range: $53,745.73 - $67,905.50

Hourly Pay Range: $25.839291 - $32.646873

Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous Paid Time Off Package, Including

• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
  

Other Benefits

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
  

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

Clackamas County’s Health Centers Division is seeking a Bilingual Office Specialist 2 to provide exceptional front-line support at our Sandy Health Center. In this role, you will be an essential part of our patient care team—welcoming community members, managing appointments, processing records, and ensuring accurate, timely administrative support to clinic operations.

Our ideal candidate is a strong communicator who excels at multitasking, delivers outstanding customer service, and values working in an environment dedicated to health equity and high-quality care. If you are detail-oriented, adaptable, and committed to serving a diverse population, we encourage you to apply and make a meaningful impact in your community.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of two (2) years of relevant experience in a healthcare call center, medical office, or clinical administrative support setting that would provide the required knowledge and skills to perform the duties of the job
• Minimum of one (1) year of direct experience handling high volume of calls- answering patient questions, routing clinical messages and scheduling medical appointments
• Bilingual fluency in Spanish & English (bilingual skills to be validated/tested at time of interview and/or selection)
• Experience with EPIC (Electronic Health Records System)
  
  

Preferred Special Qualifications/ Transferrable Skills:*

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams
• Exceptional organizational skills with attention to detail and the ability to manage multiple priorities
• Demonstrated experience in a clinical setting with a strong understanding of confidentiality and HIPAA compliance
• Proven ability to work independently, troubleshoot issues, and solve problems efficiently
  
  

Pre-Employment Requirements

• Must pass a criminal history check which may include national or state fingerprint records check
• For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
  
  

TYPICAL TASKS

Patient Services & Front Desk Operations

• Provide bilingual (English/Spanish or specified language) assistance to ensure clear communication and access to services.
• Greet and assist patients, visitors, and families in a professional manner.
• Check patients in and out, verify demographics, update records, and manage patient flow.
• Collect co-pays, issue receipts, and follow established cash-handling procedures.
• Answer incoming phone calls, respond to inquiries, and route messages using strong customer service skills.
  
  

Scheduling, Registration & Care Coordination

• Schedule, reschedule, and cancel appointments according to clinic protocols.
• Manage provider schedules, appointment availability, and reminder processes.
• Coordinate referrals, insurance verification, eligibility checks, authorizations, and other registration-related tasks.
• Support communication between patients and clinical teams to ensure smooth care transitions and timely services.
• Assist in documenting and preparing patient forms, correspondence, and required clinic paperwork.
  
  

Administrative Support, Documentation & Compliance

• Create, maintain, and organize electronic and paper files in alignment with HIPAA and confidentiality requirements.
• Perform data entry, generate simple reports, and support routine office tasks as needed.
• Provide translation or interpretation assistance within scope to staff and patients.
• Participate in daily huddles and team meetings to support clinic operations.
• Follow county, division, and clinic procedures, and support quality improvement efforts, workflow updates, and compliance initiatives.
  
  

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

About The Department

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
  
  

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

How To Claim Veteran's Preference

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .

EQUAL EMPLOYMENT OPPORTUNIT Y

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Jenn Johnson, Recruiter

JJohnson2@clackamas.us