General Manager, Sales Operations Manager

The General Manager is vital for successful operations and systems management for the brand and concept launch. This combination coffee shop and roastery concept opening in a well-known, authentic Mexican Mercado. This role requires collaboration between departments to identify needs, develop strategies, and optimize systems for improved efficiency and collaboration. The ideal candidate will have experience in hospitality management specializing in operations and systems development. Grocery experience is ideal but not required. Solid understanding of accounts payable, accounts receivable, projects accounting, fixed assets, cash management, general ledger, and financial close & consolidation

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• System Optimization: Oversee the utilization and optimization of business applications, ensuring these systems align with our business processes and objectives.
• Strategic Planning and Change Management: Assist in executing strategic systems that support daily operations and future expansion.
• Integration and Automation: Support the integration of existing and future systems, focusing on automation and process improvement.
• Troubleshooting and Support: Provide ongoing support for day-to-day operational issues and system success.
• Training and Development: Hold a continuous improvement mindset that allows for ongoing training and self-development as well as employees proficiency in utilizing, supporting, and maintaining our systems.
• Vendor Management: Manage relationships with vendors to provide day-to-day support within Oracle.
• Project Management: Understand and support relevant projects to ensure they are completed on time and within budget.
• Reporting and Compliance: Ensure all third-party compliance administrators are clearly defined and implemented into both training and daily operations as required. Consistent updates as needed to comply with industry standards and company policies.
• Business Process Analysis: Conduct business process analyses and needs assessments to align operations with company initiatives.
• Recruitment: Coordinate and develop hiring, onboarding and training practices for all departments.
• Best Practices: Ensure adherence to industry best practices for business operations.
• Collaborate with accounting and finance teams to understand and manage budgetary needs.
• Develop and implement financial systems and processes to improve efficiency and accuracy.
• Continuously ensure compliance with financial regulations and standards.

POSITION REQUIREMENTS AND CONDITIONS:

Education/Experience/Skills

Required skills and qualifications

• Experience in hospitality management with an emphasis on business operations.
• Exceptional leadership, team management, communication, and interpersonal skills.
• Experience in hiring, training and continued staff education.
• Strong analytical, problem-solving, and decision-making skills.
• Point of sale systems implementation and oversight.
• Ability to maintain confidentiality regarding sensitive information.

Preferred skills and qualifications

• Bachelor’s Degree in a related field and two or more years of related experience, or four years of an equivalent combination of experience and/or higher education.
• Ability to read, write, analyze, speak and understand both English & Spanish languages with sufficient proficiency.
• Experience in retail grocery and/ or supply chain
• Familiarity with finance and cash management systems.
• Knowledge of financial data security and integrity.

Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift up to 40 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
• Comply with safety policies and procedures. Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations.
• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
• The job requires the ability to travel.
• The work environment is that typical of hospitality operations. The noise level in the work environment is usually active.
• This position is defined as full-time and on-site.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights from the Department of Labor.

Job Type: Full-time

Pay: $72,000.00 - $84,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $72,000 - $84,000