HVAC Service Manager

ckSmithSuperior is seeking an experienced HVAC Service Manager who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality.

Key Responsibilities

• Manage a team of 15 Service Technicians, 1 Dispatcher, and 4 Service Administrators
• Monitor technician performance and provide ongoing coaching and constructive feedback
• Conduct monthly Lead Technician and Service Team meetings
• Perform ride-alongs and job site visits to ensure quality and efficiency
• Prepare and deliver annual performance reviews
• Handle customer escalations with professionalism and urgency
• Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting
• Collaborate with the dispatcher to optimize scheduling and maximize efficiency
• Lead by example with a consistently professional and positive demeanor
• Ensure all service tools and vehicles are properly maintained
• Recommend tools, equipment, or process improvements to increase efficiency and reduce costs
• Provide hands-on support during peak demand, including assisting with service calls as needed
• Serve as a 24/7 technical resource for the team
• The Service Manager reports to the Regional Operations Manager

Qualifications & Skills

• Minimum 3 years of management experience required
• 7 years of HVAC technical experience required
• Valid driver’s license with a strong driving record
• MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
• Strong leadership, organizational, and problem-solving skills
• Excellent written and verbal communication abilities
• Proven ability to prioritize tasks and maximize team performance
• Customer-focused mindset with the ability to thrive in a fast-paced environment
• Punctual, flexible, motivated, and detail-oriented
• Computer savvy

What we offer:

• Competitive pay
• Sign-on- bonus
• Other bonus opportunities
• Medical, Dental, Vision, Aflac, LTD and Life insurance
• 401(k) and annual 401(k) profit share
• PTO (vacation, sick, floater day)
• Annual Boot Allowance
• Company vehicle
• Company cell phone
• Employee discount

As part of the hiring process we administer assessment testing and perform a background check.

Pay: From $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• HVAC: 7 years (Required)
• Management: 3 years (Required)

License/Certification:

• MA/CT/RI Oil Burner, Pipefitter, Plumbing Lic or equivalent (Required)

Ability to Commute:

• Worcester, MA 01605 (Required)

Work Location: In person

Salary : $95,000