Director of Operations Readiness & Delivery

Position Summary

The Director of Operations Readiness & Delivery, Restaurant Excellence, provides leadership and guidance to a team that directly supports the brand's strategic vision. The Director also works cross-functionally within the Restaurant Support Center (RSC) to ensure operational excellence for key initiatives, sales/profitability growth for Franchise and Company Operations, and support marketing and digital campaigns.

Essential Functions

May perform any or all of the following duties:

• Lead a multifunctional team to support the brand's operations teams and internal RSC cross-functional partners.
• Serve as the primary point of contact for Operations on key initiatives determined by leadership.
• Support the brand's Operations leadership administratively in preparation for CKE Board of Directors, ops committee, and internal leadership team meetings.
• Displays outstanding leadership skills by providing coaching, guidance, and development to direct and indirect reports.
• Provide thought leadership to enable sales/profitability growth while providing strategic direction to the brand’s fundamental principles.
• Work with the CKE Culinary team to develop new products during the ideation and testing phases.
• Key point of contact for Franchisees in support of operations initiatives, including support of quarterly ops committee meetings and annual conference.
• Coordinate and partner with the CKE Digital team in support of the First Party / Third Party delivery program.
• Attends seminars and completes additional training to stay current with industry trends.
• Conducts field visits in both Company and Franchise locations to provide feedback/monitor results of testing of key initiatives.
• Participates in company meetings, webinars, and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.
  
  

Position Qualifications/Core Competencies

• Must possess approximately eight (8) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant operations and previous experience leading a team.
• BA/BS Degree preferred.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information.
• Ability to effectively prioritize and manage multiple tasks and deadlines.
• Strong written and oral interpersonal communication skills
  
  

WORK ENVIRONMENT

• Restaurant Support Center operates in a fast-paced, high-volume, deadline-driven environment. The role follows a hybrid work model, requiring a regular on-site presence in the office every Tuesday, Wednesday, and Thursday; Mondays and Fridays as needed to support the business.
  
  

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing, and/or operating a computer and/or mouse
• Travel as needed, approximately twenty (20)%
  
  

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE