What are the responsibilities and job description for the Inside Sales, Customer Service position at CK Supply?
HOW YOU WILL MAKE A DIFFERENCE
Actively participate in day-to-day customer service and on-site sales. Handle all aspects of the customer experience, over the phone, in person and in email communication ensuring a high level of satisfaction and technical know-how. Daily activities will be representing all of the company's products and services within the Welding, Gas, and Specialty Gas industry while also staying current with industry regulations, guidelines and compliance for the company.
SUCCESS ESSENTIALS:
A successful candidate for this role will:
- Be friendly and outgoing to all customers and guests
- Be self-motivated and able to work independently after being fully trained
- Use creative and innovative problem-solving to assist customers with problems in a safe and responsible manner
- Provide knowledgeable product information and an exceptional customer experience every day
CK SUPPLY CORE VALUES:
Please read slowly these are non-negotiables and we are going to ask you about them in the interview!
- Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
- Passionate - Positive Attitude, Appearance, Pride, Love What We Do
- People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
- Solutions-Focused - Knowledgeable, Creative, Problem-Solvers
PRIMARY DUTIES AND RESPONSIBILITIES
As a highly visible and professional ambassador of CK Supply, the Customer Service & Counter Sales position is essential to the business operations.
- Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
- Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
- Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
- Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
- Perform effectively under stress, while maintaining a positive and professional attitude
- Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
- Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
- Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
- Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
- Adhere to the CK Core Values through behavior and words
- Other duties, as assigned, within the job classification and business
QUALIFICATIONS/ REQUIREMENTS
- High School Diploma or equivalent, required
- 5 years of customer service experience in same or similar industry, preferred
- Experience within the welding and specialty gas environment is a plus
- Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
- Ability to learn and use computer software programs fast and accurately
- Ability to stoop, twist, bend, kneel, and lift merchandise/equipment up to 50 pounds
- Ability to stand for long periods of time
- Ability to read, count and write to accurately complete paperwork
- Ability to use a cash register and provide correct change
WHY YOU WILL LOVE WORKING HERE
Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.
CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.
Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.
- Competitive salary
- Employee and Family owned
- Open-book management
- Company focus on developing employees through training
- Strong brand and reputation in the market
- Competitive Medical, Dental, Vision, Long-Term Disability
- Company-Paid Short-Term Disability & Life Insurance
- HSA Account with Company Contribution
- Flexible Spending Account
- Employee Assistance Program
- Tuition Reimbursement Program
- ESOP (Employee Stock Ownership Plan) Retirement Plan
- 401(K) with company match
- 15 Days Paid Time Off
This is a safety-sensitive position and requires a clean drug screen prior to hire. Due to the medical testing limitations at this time, the presenceTHC/marijuana is prohibited and will result in an offer being rescinded.