People Operations Specialist

Description

About Ck Specialty Insurance Associates

Ck Specialty Insurance Associates is a rapidly growing, independently owned wholesale insurance brokerage committed to providing innovative and customized insurance solutions to retail agents and brokers across the country. Founded with a strong entrepreneurial spirit, Ck Specialty was built on the foundation of speed, service, and partnership with our retail agents. Traits that remain at the core of everything we do.

Since our inception in 1998, we have grown into a respected name in the Excess & Surplus (E&S) marketplace. We focus on a wide range of commercial and personal lines, offering access to top-rated carriers and niche products that meet the unique needs of today's insurance buyers.

At Ck Specialty, we operate with a 120% mentality; always going above and beyond in how we serve our clients, partners, and each other. We value precision, reliability, organization, and speed, which is why our team lives by the acronym PROS. We're a company for self-starters, problem-solvers, and professionals who want to be part of something fast-moving and impactful.

Why Join Ck Specialty?

• Supportive, high-energy team culture
• Room for growth and career development in a fast-scaling company
• Strong leadership that invests in training and development
• A voice at the table - your ideas matter here
  
  

Whether you're new to the insurance industry or bringing years of experience, Ck Specialty is a place where your contributions can make a real difference. We're proud of our track record, but even more excited about what's ahead.

Position Overview

We are seeking an experienced HR professional to own and execute our core people operations. This role is highly hands-on and execution-driven, responsible for ensuring our HR processes are consistent, compliant, and scalable as the company grows. The ideal candidate is confident leading difficult conversations, building structured processes, and supporting leadership through clear documentation and follow-through.

This role will operate independently and serve as the primary point of contact for employee relations, performance management, and HR operations.

Requirements

Key Responsibilities

Hiring, Onboarding & Offboarding

• Execute the full hiring lifecycle, including job postings, interview coordination, candidate evaluation, and onboarding
• Manage employee offboarding and terminations in alignment with leadership direction
• Maintain consistent hiring and exit processes across the organization
  
  

Employee Relations & Performance Conversations

• Serve as the first point of contact for HR-related employee concerns
• Lead difficult employee conversations with professionalism, empathy, and clarity
• Support leadership with performance management, corrective action, and documentation
  
  

Performance Management & Accountability

• Execute performance review cycles and ongoing feedback processes
• Prepare documentation and templates for performance improvement plans and disciplinary actions
• Reinforce accountability while maintaining a fair, respectful, and compliant workplace
  
  

Processes, Documentation & Templates

• Build, maintain, and improve HR processes, policies, and internal documentation
• Create standardized templates for common HR scenarios (discipline, reviews, promotions, exits, etc.)
• Ensure HR documentation is organized, current, and consistently applied
  
  

Organizational & Leadership Support

• Translate strategic direction into operational execution
• Identify gaps in people processes and recommend practical, scalable improvements
• Support company initiatives by creating structure that enables follow-through and consistency
  
  

What Success Looks Like

• HR processes run smoothly without constant intervention
• Employees experience consistency, clarity, and professionalism
• Difficult conversations are handled promptly and correctly
• Documentation is organized, accessible, and scalable
• Leadership can focus on strategy, trusting HR execution is handled
  
  

Ideal Candidate Qualifications

• 5 years of experience in HR, People Operations, or a related field
• Comfortable owning execution independently without a supporting HR team
• Confident handling difficult conversations and sensitive situations
• Highly organized, proactive, and detail-oriented
• Enjoys building systems and processes in a growing organization
  
  

Benefits

• 401(k) retirement plan
• Health, dental, and vision insurance
• Generous Paid Time Off, Vacation, and Sick leave
• Tuition reimbursement
• Disability insurance
• Remote work flexibility