What are the responsibilities and job description for the Operations Manager (Site Leader) position at CJS Heating Cooling Plumbing?
Overview
Are you an experienced operations leader who knows how to run a high‑performing Plumbing, Electrical & HVAC team?
CJS is looking for a hands‑on Site Leader / Operations Manager to oversee daily field operations and lead a team of skilled technicians at our Kokomo branch. If you’re passionate about developing people, improving processes, and delivering a top‑tier customer experience, this is the role for you!
What You’ll Do:
- Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
- Assist the General Manager in hitting revenue, labor margin, and operational performance goals
- Partner with Dispatch to maximize scheduling efficiency and daily capacity
- Ensure all work meets CJS quality, safety, and brand standards
- Support recruiting, onboarding, and ongoing technician training
- Resolve escalated customer issues with professionalism and urgency
- Maintain a strong safety culture with OSHA and company policy compliance
What We’re Looking For:
- 3 years of management experience leading operations teams in plumbing, electrical, HVAC, or related home services
- Proven ability to lead, coach, and develop field technicians
- Strong grasp of service operations, scheduling, and workflow optimization
- Data‑driven mindset with experience using KPIs to drive performance
- Excellent communication, problem‑solving, and decision‑making skills
Nice to Have:
- Technical experience in plumbing, electrical, or HVAC (not required)
- Experience in multi‑trade service environments
What We Offer:
- Competitive compensation (base salary quarterly bonus)
- Medical, dental & vision insurance with 100% employer paid options
- 401(k) with company match
- Paid Time Off (PTO) paid holidays
- Ongoing training and career development
- A supportive culture focused on teamwork, craftsmanship, and doing the right thing
Schedule & Location:
- Full‑time, on‑site leadership role
- Kokomo, IN branch with regular field presence
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Salary : $70,000 - $120,000