Program Supervisor

No weekends or holidays

Summary:

The Program Supervisor oversees the daily operations and programming of CJE SeniorLife’s Adult Day Services (ADS) in Evanston, which provides a supportive and structured socialization program for older adults with varying needs, including but not limited to dementia, Alzheimer’s disease, Parkinsons disease, etc. This role is vital to ensure that participants receive meaningful, therapeutic, and engaging experiences. The Supervisor is responsible for supervising program staff, coordinating daily activities, managing inquiries and tours, and supporting both staff and participants through hands-on assistance and administrative tasks. Reporting to the Senior Manager of Cognitive Services, the Program Supervisor ensures smooth program execution and supports the overall wellness and satisfaction of participants and families.

Essential Duties and Responsibilities:

Program Oversight & Coordination

• Assist with the day-to-day operational and administrative functions of the Adult Day Services program.

• Foster a collaborative environment with the interdisciplinary team by providing hands-on support, maintaining clear communication, leading team meetings, sharing program updates, and following up on client-related concerns.

• Lead, monitor, and assist with daily therapeutic and recreational programming for clients in collaboration with program staff and the interdisciplinary team.
• Coordinate and maintain monthly activity calendars, schedules for volunteers, and arrangements for entertainers or visiting presenters.
• Provide onboarding, training, and supervision to programming staff, volunteers and interns.

Client & Family Engagement

• Serve as a welcoming and knowledgeable contact for clients and families seeking information about ADS.
• Use active listening skills and respond to client and family feedback through client town halls, client and care partner communications, participant satisfaction surveys, and through other communications with clients, care partners, and team members.
• Conduct inquiries, pre-screening, on-site tours, follow-up, and onboarding for prospective clients and families.

• Maintain accurate and timely records of all inquiries, screenings, and tours, ensuring consistent documentation and follow-up.
• Provide families with updates regarding client adjustment, success, and comfortability in ADS program.  
• Collaborate with Supervisor of Clinical Services and members of the interdisciplinary team to provide resources, referrals, and support to ADS clients and families.

Administrative & Operational Duties

• Update and maintain tracking systems and reports for client inquiries, tours, and onboarding.
• Provide hands-on support during program hours, including assisting with client care tasks as appropriate (e.g., redirecting, cueing, meal assistance).
• Collaborate with clinical and program staff to ensure smooth operations and a positive participant experience.
• Assist with grant reporting, data collection, and ensuring corporate compliance as appropriate.

Other Responsibilities

• Support staff coverage needs across program spaces as needed.
• Assist with and coordinate special events, community outreach efforts, and caregiver events.
• Perform additional duties as assigned by the Supervisor of Clinical Services or Senior Manager of Cognitive Services.

Physical Requirements:

Must be able to stand continuously.

Must be able to push/pull and bend continuously.
Must be able to kneel and squat continuously.
Must be able to safely lift to 50 pounds frequently.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in related fields (Social Work, Recreational Therapy, human services, etc.)
• Master’s Degree in related fields preferred (Social Work, Recreational Therapy, human services, etc.)
• Experience working professionally with older adults with cognitive impairment is preferred.
• Comfortable leading group activities and interacting with diverse older adult populations, especially those with dementia or other cognitive impairments.
• Experience with program development, coordination, and outreach preferred.
• Strong organizational and interpersonal communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable being part of a highly collaborative and interdisciplinary team.
• Proficiency in Microsoft Office Suite and willingness to learn agency systems.

CUSTOMER SERVICE
Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality and customer satisfaction.

CJE SeniorLife is an equal opportunity employer.
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