Advisor (Westfield Century City)

The Ultimate Source for K-Beauty is arriving in the U.S. — want in? Join the hype. Join the launch.

Position: Advisor

Company: Olive Young USA

Location: Los Angeles, CA 90067

Employment Type: Full-time

Pay Range: $22/hour – $27/hour

Benefits: 401(k) with Company Match, Paid Time Off, Paid Sick Leave, Employee Discount Program, Comprehensive Health/Dental/Vision Insurance

The actual base salary will be based on various factors, such as a candidate’s experience, qualifications, skills, competencies, and proficiency for the role.

About Us

OLIVE YOUNG is South Korea’s No.1 Beauty and Lifestyle retailer, leading the industry since opening the nation’s first OLIVE YOUNG store in 1999. With more than 1,380 stores and a global reach across 150 countries, we continue to grow as a global lifestyle platform.

Discovery is at the heart of everything we do. We spot what’s trending, curate what matters – trends you anticipate, routines that feel like you, and finds you can't get anywhere else. Every item earns its place in our stores to keep beauty fresh and uplifting.

We believe beauty is about celebrating what makes you unique. No more chasing perfection – it’s about feeling alive in your own skin. If you are passionately curious, welcoming what’s next, you are welcome at OLIVE YOUNG.

Come be a part of our story.

About the Role

As an OLIVE YOUNG Advisor, you are the go-to expert on the floor, inspiring customers on their healthy beauty journey with your product knowledge and positive energy. You are the OLIVE YOUNG brand ambassador, welcoming our customers to experience OLIVE YOUNG in the U.S. retail market for the very first time. Advisors are always up to date on the products we sell and stay on top of the latest beauty and wellness trends to share with our customers. Our Advisors bring deep experience to our customers, lifelong fans.

You will play a key role in customer service, ensuring a seamless store experience for all who shop OLIVE YOUNG. You are proactive in inventory management, have a keen eye on cleanliness and organization, and understand the aesthetic to maintain a shopping environment that delights and excites our customers.

What You’ll Do

The following duties are considered essential functions of the role, including but not limited to the responsibilities outlined below.

• Sales & Customer Service: Deliver the OLIVE YOUNG experience through exceptional service to each customer and inspire confidence and promote well-being by serving as a trusted advisor for the team and customers by offering expert-level consultations through in-depth product knowledge tailored to each customer’s needs, preferences, and goals.
• Specialized Services: Be the expert for OLIVE YOUNG’s exclusive skin and scalp scanning services, assisting customers through diagnostic devices and recommending suitable products based on the results.
• Sales Floor Performance: Work in a fast-paced environment, proactively assist multiple customers at the same time, drive sales, and achieve customer satisfaction goals. Enthusiastically share new launches, promotions, and loyalty programs to all our customers. Process purchases, returns, and exchanges with accuracy and efficiency.
• Customer Loyalty: Build customer loyalty and satisfaction by introducing customers to OLIVE YOUNG’s membership program, proactively introduce customers to new launches, promotions, and loyalty benefits.
• Store Maintenance: Maintain a clean, welcoming, premium store environment that reflects the OLIVE YOUNG brand. Take pride in keeping the store environment looking its best.
• Inventory Management: Support inventory management procedures, shipment handling, restocking, merchandising updates, and tester management with precision and attention to detail. Check product expiration dates and packaging condition regularly to guarantee the highest product quality for customers.
• Safety & Compliance: Adhere to company policies, safety standards, and loss prevention procedures to protect the company’s assets.

Team & Culture

• Collaborate: Teamwork with peers and leaders is essential to create an energetic, inclusive, high-performing team environment.
• Training & Education: Participate in continuous learning opportunities to stay at the forefront of product innovation, trends, and techniques to share insights and support teammates’ growth.
• Integrity: Be trusted with sensitive or confidential information and embody OLIVE YOUNG’s values of curiosity, inclusivity, and empowerment in all interactions — with customers, teammates, and the community.

Requirements & Qualifications

• 1 year of experience in a retail environment (preferably beauty or wellness) or customer-facing roles.
• Availability to work a flexible schedule, including days, evenings, weekends, and holidays as needed.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Advanced knowledge of beauty, skincare, or wellness products and trends.
• Exceptional communication and consultation skills, with the ability to tailor solutions to customer needs.
• Proven track record of achieving or exceeding sales and customer experience goals.
• Comfortable using technology (e.g., POS systems, tablets) to support customer service and sales.
• Preferred: Experience in performing makeup applications, skincare consultations, or product demonstrations.
• Preferred: Bilingual in Korean and/or Spanish

Physical & Environmental Requirements

• Mobility: Continuous standing, walking, stooping, and kneeling.
• Lifting: Frequent lifting, pushing, and pulling items ranging from 10 to over 50 pounds (e.g., boxes, inventory, etc.).
• Dexterity: Manual dexterity for organizing shelves or handling small items.
• Environmental: Exposure to fragrance, cosmetic ingredients, and, in some cases, fast-paced and high-volume retail environments.
• Vision: Close, distance, color, and peripheral vision, along with depth perception, are necessary.

Why You’ll Love Working Here

• Competitive compensation and opportunities for advancement into diverse leadership roles.
• Comprehensive training and ongoing development to strengthen leadership and retail management skills.
• A collaborative, inclusive work environment that celebrates passion, creativity, and growth.
• You’ll be part of making history - Become part of the team bringing South Korea’s #1 beauty retailer.

Additional Information

• Employment decisions will be made in compliance with applicable federal, state, and local fair chance hiring laws, including the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring.
• Depending on operational or business needs, this role may involve occasional transfers to other store locations, including locations outside the employee’s primary county.
• The working hours are subject to change based on business or operational needs, and the Company may request that employees work during specific time periods as required.

Join us as an Advisor and be part of OLIVE YOUNG’s rapid U.S. expansion! As an ambassador of South Korea’s biggest beauty retail phenomenon, you’ll help bring the excitement of OLIVE YOUNG to a global stage.

Equal Employment Opportunity Statement

CJ OLIVE YOUNG USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors.