SR Manager, Shared Services

The Shared Services Senior Manager leads the strategic development and operational delivery of a shared services department within the functions of Inventory and/or Customer Service. Responsible for team leadership, process innovation, performance analytics, and customer partnership, this role ensures execution of the shared services model and drives measurable improvements in service quality, operational efficiency, and cost delivery. The Sr. Manager works closely with executive leadership, cross-functional departments, and external partners to drive innovation and realize value for CJ Logistics America and its customers.

This position can be based at one of our warehouse locations in Dallas, Atlanta, Bethlehem, PA, Chicago or Perris, CA.

Pay Range: $80,000 - $100,000

Schedule: M-F 8am-5pm

What You’ll Do:

• Strategic Leadership: Lead the strategic development and operational delivery of Shared Services within Inventory and Customer Service functions, driving continuous improvement and cost efficiency.

• Business Partnership: Act as a consultative resource for senior leadership and customers, conducting reviews and developing solution-based strategies for complex business challenges.

• Cross-Functional Collaboration: Foster collaborative relationships across cross-functional departments (Engineering, IT, HR, etc.) and external partners to optimize network performance.

• Service & KPI Management: Serve as the primary escalation point for critical service issues, ensuring proactive engagement and alignment with organizational KPIs and budget commitments.

• Operational Excellence: Drive a culture of accountability and excellence by implementing the CJ Logistics Operating System and training teams on new technology developments.

• Financial & Data Analytics: Manage P&L and department budgets while utilizing data analytics to develop innovative tools and reporting for operational tracking.

• Organizational Development: Design and scale organizational structures, coaching and developing high-performance, cross-functional teams to meet future business needs.

• Change Leadership: Lead major process innovation and change management initiatives, ensuring clear communication with executive stakeholders to achieve program outcomes.

What We’re Looking for:

• Education & Experience: Bachelor’s degree in Business, Supply Chain, or Logistics, with 10 years of experience in 3PL/Shared Services environments and deep knowledge of logistics operations.

• Financial & Operational Leadership: Proven P&L management, financial acumen, and a continuous improvement mindset focused on operational excellence.

• Strategic Partnerships: Demonstrated success in customer relations, business development, and navigating logistics contracts, agreements, and compliance.

• Team Management & Development: Strong leadership experience in managing cross-functional teams and designing future-ready organizational structures.

• Innovation & Change Management: Skilled in project management, innovation, and change leadership to drive process improvements.

• Flexibility: Ability to travel up to 50% to support domestic operations and cross-functional collaboration.

Bonus Points If You Have:

• Experience with process automation and technology enablement in shared services.

• Certification in Lean, Six Sigma, or equivalent continuous improvement methodologies.

Ready to Elevate Your Career? Join us at CJ Logistics and be a part of something bigger. With our guided training and supportive team, you'll have everything you need to succeed. Let’s move forward together! 

Pay, Benefits and More:   

• Pay Range: 

• Competitive compensation package

• Rapid Paid! (Ability to get hours worked paid out before payday.)

• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!

• Growing company with a performance record that continues to climb!

• Open-door work environment

• High Performance culture with a focus on a growth mindset where continuous improvement is embraced

• Opportunities for advancement!

CJ Logistics About Statement:

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.   

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.