Membership Customer Service Representative

Job Title: Membership Customer Service Representative        

Department: Personnel and Member Actions  

Location: Maxwell AFB, AL

Reports To: Membership Customer Service Representative Manager

Position Type: Full Time

Typical Hours: 40 Hours/Week

Required Travel: No

Contractor: No

FLSA Status: Non-exempt

Closing Date: 16 January 2026

Join a mission-driven organization that supports Civil Air Patrol’s nationwide operations! The Membership Customer Service Representative plays a crucial role in answering the main customer service phone line and processing of all new member applications, renewals, rejoins and charter actions.  The applicant should be highly skilled and patient in problem-solving and can communicate in a clear and professional manner with customers and coworkers to resolve issues.

Salary: $24.50 (hourly)

What You’ll Do

• Answers telephone and direct calls to appropriate staff members. 
• Greets visitors and provides assistance when possible.
• Performs all processing actions associated with membership applications and renewals to include screening for eligibility, inputting data into the personnel data system and balancing dues submitted.
• Responds to routine inquiries when possible and verifies membership.  
• Ensures that money received is accurate and accounted for.
• Maintains record of amount received and transfers to Financial Management Directorate for deposit. 
• Processes credit card transactions.

What We’re Looking For

Education & Experience: 

• High school diploma/GED required. Associate degree highly desired.
• Minimum two years’ previous customer service experience required.
• Demonstrated proficiency using Microsoft Outlook, Word and Teams software. 
• Ability to compose non-technical correspondence using a strong command of the English language and proper punctuation is required.  
• Excellent attention to financial details and accuracy is required and must be able to use a 10-key calculator.  
• A clear and pleasant speaking voice with critical thinking and problem-solving interpersonal skills is required.
• Strong communication skills and the patience to assist technologically diverse customer base.

Why You’ll Love It Here

• Company Culture: We keep things simple, approachable, and friendly.
• Meaningful Work:  Every role supports our missions to save lives and shape future.
• No Micro-managing: We trust our people through independence and accountability.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans.
• Flexible Spending Accounts: Health and dependent care.
• Retirement Savings: 401(k) with employer match.
• Paid Time Off: Generous vacation, sick and personal leave, and holidays.
• Professional Development: Training programs and certification support.
• Life Insurance: Employer-paid coverage.
• Supplemental Insurance: Disability, critical illness, accident, and hospital indemnity.
• Flexible Work Options: Hybrid work eligibility and family-friendly policies.

Why Work for Civil Air Patrol
 
 At Civil Air Patrol (CAP), you are joining a mission-driven national organization working to save lives, strengthen communities, and shape the next generation of leaders. As the official civilian auxiliary of the U.S. Air Force, CAP blends the purpose of public service with the innovation and agility of a modern nonprofit. Every role contributes directly to meaningful service in America’s communities.
 
 Our people advance youth development, aerospace education, and provide trusted emergency response mission support for military, civil, and government agencies. Working at CAP means collaborating with passionate professionals and skilled volunteers across all 50 states, U.S. territories, and more than 1,400 communities.
 
 We offer an environment where your work makes a visible impact. Employees support first responders after natural disasters, contribute to Air Force-assigned missions, and empower thousands of cadets nationwide. You will be part of a team committed to service, innovation, and continuous learning, with opportunities to grow your career while supporting critical community and national needs.
 
 If you want a career with purpose, teamwork, and the chance to make a difference every day, Civil Air Patrol is where your work truly matters.

Background Check: 

The successful completion of a comprehensive background check is mandatory for this role. This is a critical component of our child protection policy and our commitment to providing a safe environment for minors.

To apply, submit a detailed resume. This position does not offer a relocation package. In this position, Civil Air Patrol offers 401(k) retirement plan, health/dental insurance, paid life insurance, sick/vacation leave, paid holidays, optional short/long term disability, vision, critical insurance, accident insurance, and flexible spending accounts. Salary: $24.50 (hourly) Closing date: January 16, 2026.  No phone calls, please. EOE

Salary : $25