What are the responsibilities and job description for the Dispatcher position at Civicity?
- Job Title: Dispatcher
- Salary: $27.50 (weekly pay, advance pay before pay day, free uniforms, great benefits)
- Shift: Full-time: 1st, 2nd Shifts & 3rd Shifts (7am-3:30p; 10am - 6:30pm; 3pm - 11:30pm; 11:00Pm-7:30am)
Civicity is a part of the Block by Block family. It is our security division that combines traditional security functions with a people-first approach. The Dispatcher plays a critical role in supporting field operations by monitoring activity, coordinating response efforts, and ensuring real-time communication across teams.
Essential Functions:
- Receive incoming calls, service requests, and alerts
- Assess urgency and prioritize response appropriately
- Dispatch field personnel (Safety, Outreach, Cleaning, etc.) in real time
- Track response progress and follow up as needed
- Monitor live camera feeds, radio traffic, and system alerts
- Identify and escalate incidents or unusual activity
- Maintain awareness of field team locations and availability
- Serve as the central point of communication between field teams, leadership, and external partners
- Provide accurate updates and relay critical information without delay
- Log all incidents, calls, and dispatch activity accurately in designated systems
- Maintain detailed and timely records to support reporting and accountability
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Requirements:
- Must be 18 years or older
- Must have High School Diploma or GED
- Ability to multitask across multiple screens and systems in a fast paced, high responsibility environment
- Excellent attention to detail and accuracy
- Excellent communication skills
- Strong critical thinking skills
- Must have a strong sense of accountability, be team oriented and have a service mindset
Experience:
- At least 2 years prior dispatch experience, call center, security operations, or coordination experience
- At least 2 years prior experience monitoring cameras or working in a control room environment
- Prior experience using multiple software systems and applications simultaneously
Physical Requirements:
- Ability to remain seated for extended periods while monitoring multiple screens and systems and occasionally stand, stretch, or move between workstations as needed
- Ability to visually assess information across several monitors simultaneously, including camera feeds, software systems, and communication platforms with continuous screen exposure
- Frequent use of hands and fingers for typing, data entry, and operating communication equipment (phone, radio, computer)
- Ability to hear and communicate clearly via phone, radio, and in-person conversations
- Ability to maintain focus and attention to detail for extended periods, especially in a fast-paced or high-activity environment
Req Benefits:
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
Compensation: $27.00 to $27.00
Salary : $27 - $28