Benefits Application Assistance Program - Case Manager

Benefits Assistance Program/Outreach Coordinator

Position Summary

Civic Works, Inc. is seeking a dedicated and compassionate Benefits Assistance Program/Outreach Coordinator throughout all of Baltimore City Age-Friendly Upgrades for Elder’s Services Program. This is an exciting opportunity for a motivated individual with a passion for community outreach, aging in place, and housing rehabilitation to make a meaningful difference in the lives of older adults. This position provides critical support to Civic Works’ housing programs (Elder Services Program).

The ideal candidate will be self-motivated, solution-oriented, and have prior experience working with seniors or in a human services setting. This role includes both field and office work, with regular travel throughout Baltimore City and partnership sites. Personal transportation is required (mileage reimbursed provided).

About Civic Works, Inc.

Civic Works strengthens Baltimore’s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. We strive to empower individuals, improve neighborhoods, and inspire civic engagement. Our Elder Services programs helps older adults receive home modifications such as grab bars, handrails and structural repairs that make their houses more comfortable and aging friendly.

Join a mission-driven and supportive team environment!

Key Responsibilities

• Manage a caseload of older adult clients and provide application assistance for home repair and support services
• Conduct community outreach to identify eligible clients and build program awareness
• Develop relationships with community groups, agencies, and service providers
• Participate in events, health/resource fairs, and outreach activities
• Assist clients with navigating benefits and accessing additional support resources
• Advocate on behalf of clients and ensure timely follow-up
• Accurately maintain documentation and case notes
• Support the planning and execution of outreach events and marketing
• Travel regularly throughout Baltimore City to meet clients and attend partner meetings

Qualifications Minimum Requirements

• High school diploma or GED required; college coursework or degree preferred
• At least 1 year of case management or related human services experience
• Experience working with older adults
• Passion for supporting seniors and promoting dignity and independence
• Strong interpersonal and communication skills
• Dependable, flexible, and self-motivated
• Valid driver’s license and access to reliable transportation
• Able to pass a drug test and criminal background check
• Experience with database software or client management systems
• Proficiency in Microsoft Office (Word, Excel)

Salary : $45,000 - $49,000