What are the responsibilities and job description for the Director of Housekeeping position at Civana Wellness Resort & Spa?
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award
WHY YOU’LL LOVE WORKING AT CIVANA
• Affordable health insurance starting the 1st of the month following hire date
• Complimentary shift meal
• Complimentary access to wellness classes & programming
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement Plan with Matching
The Director of Housekeeping is responsible for leading all housekeeping and laundry operations to ensure exceptional cleanliness, organization, and guest satisfaction throughout the resort. This leader drives brand standards across guest rooms, public spaces, spa/program laundry, uniforms, and heart-of-house areas while developing a high-performing team focused on wellness-inspired hospitality.
Key Responsibilities
- Lead daily housekeeping and laundry operations for guest rooms, public areas, spa/program linens, uniforms, and F&B support
- Ensure all guest rooms and public spaces consistently meet CIVANA brand and cleanliness standards
- Oversee heart-of-house cleanliness, organization, and sanitation programs
- Manage housekeeping labor, scheduling, payroll, inventory, and departmental P&L performance
- Supervise and support managers, supervisors, room attendants, housepersons, and night cleaning teams
- Monitor room readiness, quality inspections, and guest service recovery efforts
- Partner cross-functionally with Front Office, Engineering, Spa, and F&B teams to support operational excellence
- Manage vendor relationships, laundry operations, supplies, and invoicing processes
- Drive Forbes/service culture initiatives, training, and continuous improvement efforts
- Maintain compliance with safety, sanitation, and resort operating standards
Qualifications
- 5 years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment
- Strong knowledge of housekeeping operations, laundry management, and public area maintenance
- Experience managing labor costs, inventories, budgets, and departmental financial performance
- Proven ability to lead, coach, and develop large teams in a fast-paced environment
- Strong organizational, communication, and problem-solving skills
- Proficiency with hotel systems and housekeeping management software preferred
- Flexible schedule including weekends and holidays as needed
- Luxury, wellness, or resort experience strongly preferred
Salary : $85,000 - $90,000