What are the responsibilities and job description for the Hospital Logistics Expert position at CityVet Career Center?
Position Overview:
The Hospital Logistics Expert works with the Care Navigation Team to improve efficiency and
quality of care by ensuring that the patient journey is as efficient and transparent to all
throughout the care of the patient.
RESPONSIBILITIES & DUTIES
- Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking the patient progress throughout the day and ensuring that the all parties– care navigator, client, primary care veterinarian and full Arista team are kept informed
- Build strong relationships with the Arista specialty & emergency teams
- Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow
- Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator
- Help develop and improve on the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
- General hospital management duties as required such as managing phone calls, facilitating drop-off/pick-up preparation and individual service support
QUALIFICATIONS
- 5 years experience working in healthcare - veterinary technician, nurse or relevant clinical experience
- Experience in both general practice and specialty/ ER veterinary medicine preferred
- Extremely organized and able to easily multitask and prioritize for efficient working style
- Must be comfortable with medical terminology and high proficiency with Electronic Medical Record / PIMS systems to track patient treatments and case flow
- Clear and friendly verbal & written communication skills for telephone, email and texting with veterinary clinical staff
- Ability to work independently while staying connected to a team and taking pride in work
- Commitment to customer service, high quality care and excellence
Compensation
- Competitive hours pay
- Benefits dependent on hours worked