What are the responsibilities and job description for the Guest Experience Specialist position at CitySwing?
As a Guest Experience Specialist, you are an integral part of The Company’s ability to make golf fun, convenient, and accessible for everyone. Your tasks and responsibilities (which may change subject to the growth and development of the organization) are outlined below:
Represent CitySwing in the local community, building relationships to drive foot traffic and increase brand awareness
Ensure high levels of customer satisfaction through exceptional service
Welcome all visitors, and be able to explain how the simulators work and offer assistance with gameplay.
Prepare and serve both alcoholic and non-alcoholic beverages to customers as part of providing exceptional service.
Actively promote and sell memberships, private events, and all other CitySwing products to customers. Engage with customers to understand their needs and match them with the right services.
Check-in clients and guests for lessons, sim rentals, and events.
Assess customer's needs and provide assistance and relevant information, including CitySwing’s products and services.
Remain knowledgeable on products/services offered and discuss available options
Process POS (point of sale) purchases
Keep retail displays stocked and visually appealing.
Work closely with the event coordinator to execute corporate and private events, ensuring a seamless experience for all attendees.
Maintain a clean and organized facility, troubleshoot simulator issues, and help with basic tech support as needed.
Take customer food and beverage (alcoholic and non-alcoholic) orders and deliver them promptly
Build productive and trusting relationships with customers
Comply with inventory control procedures
The position may require lifting up to 50 lbs
All other duties as assigned
Hourly Wage Estimation for Guest Experience Specialist in Washington, DC
$31.00 to $40.00
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Guest Experience Specialist.
Click the checkbox next to the jobs that you are interested in.
Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is mem...more
Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is mem...more
