Service Manager, Interior Horticulture

Responsibilities

• Ensure consistent quality, effective performance as well as oversee replacements, periodic account reviews for quality control
• Document and communicate with the relavant Department if a design issue becomes problematic for the horticulturist
• Orchestrate the hands-on training and staff development of new employees
• Performance reviews and quarterly conversations of horticulturists
• Ensures horticulturist on their team are fully and properly trained
• Support, motivate and advise horticulturist team
• Help review no charge replacement work orders once submitted by horticulturist for clarity and ease of replacements prior to installation
• Suggest alternate plant varieties to horticulturist for no charge replacements as needed if an account continues to fail
• Conduct service meetings with horticulturists to address any issues or concerns they may have within their teams
• Assist at department team meetings (all territories)
• Works with management in developing and implementing a comprehensive horticulture training program
• Coordinates special projects with leadership teams (pruning, spraying, night projects, etc.)
• Main point of contact for all service-related issues (ex: poor installs, product needing to be replaced)
• Seek and make suggestions for improvement where needed
• Any additional special projects as needed

Essential Skills and Experience:

• Experience in interior plant care, horticulture, landscaping, or a related green industry field
• Knowledge of tropical plants, plant health care, and interior plant maintenance practices
• Previous mentoring, coaching, or training experience is a plus
• Strong communication and customer service skills
• Highly organized with a professional and dependable work style
• Ability to collaborate effectively across teams and departments
• Strong verbal, written, and interpersonal communication abilities
• Excellent follow-through and attention to detail required
• Familiarity with industry-related software or operational tools preferred

Working Conditions:

• Requires standing, walking, bending, stretching, lifting, kneeling, reaching, pushing, and pulling throughout the workday
• Position may involve moderate to physically demanding tasks
• Ability to retain and apply detailed information, processes, and procedures
• Must be able to effectively understand and communicate verbal information
• Ability to remain focused and attentive over extended periods of time without distraction

Pay: From $66,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• tropical plant care : 2 years (Required)
• managerial/leadership: 3 years (Required)

Work Location: In person

Salary : $66,000