Client Support Associate (Swing)

Description

Overview: Client Support Associate will drive between Scattered Site Bridge Housing sites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net's programs follow Housing First and Harm Reduction service models.

Main Work Location: Will report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.

Work Schedule: Swing Shift: 3:00pm-11:30pm, Tuesday-Saturday.

Requirements

• Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.
• Replenish and organize supplies, light cleaning.
• Upbeat passion for ending homelessness
• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• Flexible and dynamic
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude

Requirements

Position Requirements:

• Excellent professional boundaries
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude
• Respectful and effective verbal and written communication skills
• Strong interpersonal, planning, and organization skills
• Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
• Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• Ability to perform crisis intervention and conflict de-escalation as needed
• Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Physical and Mental Demands
In the course of performing this job, the employee...

• Constantly communicates with staff, clients, community partners, and community members
• Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
• Frequently ascends/descends stairs to access clients
• Frequently positions self to communicate effectively with clients sitting or lying down
• Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
• Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
• Must be able to remain in a stationary position at least 1/3 of the time
• Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
• Must be able to perform under stress and/or in emergencies

Salary : $22