What are the responsibilities and job description for the Customer Service Representative Part-Time position at CityBus?
CityBus is seeking a friendly and reliable Customer Service Representative to assist passengers and promote a positive public image of our transit services. In this role, you’ll provide information about routes and schedules, respond to customer questions and feedback, and help ensure every rider has a great experience.
Schedule:
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Monday: 2:30 PM – 8:40 PM
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Tuesday: 2:30 PM – 8:40 PM
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Saturday: 2:30 PM – 8:40 PM
What We’re Looking For:
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Strong communication and customer service skills
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Attention to detail and a professional attitude
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Basic computer skills (Microsoft Office)
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Prior customer service experience preferred
Join a team that keeps our community moving!
CityBus is an Equal Opportunity Employer.
Qualifications:Qualifications
- High school diploma or equivalent preferred.
- Minimum of one (1) year in a customer service role.
- Must pass required drug screen and background checks and be able to lift up to 40 lbs. occasionally.
Core Competencies
- Customer Experience Focus: Demonstrates a sincere dedication to providing an outstanding customer experience with a courteous and supportive approach.
- Communication Skills: Effectively conveys information verbally and in writing, ensuring clarity and understanding across all interactions.
- Problem-Solving Ability: Analyzes customer inquiries to offer viable solutions, applying knowledge of CityBus services to assist with trip planning and issue resolution.
- Team Collaboration - Works harmoniously with co-workers, promoting a positive team environment that enhances overall customer service.
- Adaptability - Adjusts quickly to changing circumstances, such as service interruptions or unexpected customer needs, while maintaining professional composure.
- Attention to Detail - Executes tasks accurately, especially in handling fare media, sales logs, and customer records, to ensure operational consistency.
- Technical Proficiency - Demonstrates the ability to learn and utilize relevant computer applications and software to support efficient customer service operations.
Salary : $15 - $16