Impact Manager

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Work Location: 100% On-Site Position Overview The Impact Manager is responsible for leading a team of 6 - 12 AmeriCorps members through a full - time school - based service program with the goals of keeping students on track to graduate, establishing positive relationships with school partners and providing a leadership development experience for corps members. The Impact Manager will lead, manage, and coach a team through a 10 - month journey of learning, reflection, and service. Impact Managers report to the Impact Director and meet regularly with peers and department leadership members to share promising practices, challenges, and resources. Job Description Service Delivery Lead, manage, and coach a team of AmeriCorps members to implement City Year’s service model, which balances the delivery of whole-school support (Tier-1) and small group and one-on-one tutoring (Tier-2) for at-risk students at assigned Providence school. Identify and enroll students for targeted focus support in attendance, behavior, English Language Arts, math, and afterschool. Conduct weekly observation and coaching sessions with each AmeriCorps member to assess strengths and growth areas in their practice as tutors and mentors. Monitor and analyze student-level data to identify trends and improve whole-school and small group support, ensuring student program completion and improvement in targeted area. Share promising practices related to service delivery with Impact Manager peer group. Partnership Development Build and cultivate a strong partnership with faculty, staff, and community at assigned Providence school. Work with school and City Year Providence leadership members to secure, plan, and lead regular meetings throughout the year that integrate City Year as a partner and establish structured time to communicate shared goals and review progress toward goals. Use student data strategically to gain school support for AmeriCorps member service delivery initiatives. Coach AmeriCorps members on developing productive partnerships with school faculty, staff, and community. Meet or exceed service partner satisfaction goals as indicated by mid and end-of-year service partner surveys. AmeriCorps Member Development Lead, manage, and coach AmeriCorps member team throughout their leadership development experience. Ensure ongoing corps member participation in and application of City Year’s learning and development curriculum. Collaborate with City Year Providence’s Learning and Development Manager to assess, identify, and address AmeriCorps members’ professional development needs. Meet weekly with Senior AmeriCorps member(s) to review status of team’s service delivery, service partner management, and overall leadership development experience. Meet with each AmeriCorps member at least once/month to review individual performance and development progress. Conduct mid-year and end-of-year performance reviews with each AmeriCorps member. Participate in AmeriCorps Member interview and selection process. Qualifications Bachelor’s degree preferred; degree in education or related field strongly preferred. Experience working in a school, educational or youth-support setting required with at least 1 year in a role managing or leading others. Experience working in areas related to English Language Arts, math, behavior management, overall school climate, afterschool programming, extended learning time or social work preferred. Demonstrated ability to communicate and present ideas with clarity, credibility, humility and tact; lead with “the why” and incorporate vision into messaging; tailor messaging to audience and maintain professionalism in speaking and writing. Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects; delegate tasks appropriately; manage progress against goals for self and others while addressing barriers. Possesses openness, responsiveness, approachability, and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration. Demonstrated ability to address and resolve team conflict effectively and tactfully. Passion for and understanding of City Year’s work within the national service movement and education sphere, and a strong connection to the values of servant leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork and excellence. Proficiency with Microsoft Office platforms required; experience using SharePoint preferred. City Year and AmeriCorps alumni are encouraged to apply. Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000 AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.