What are the responsibilities and job description for the Wine Captain position at City Winery International?
A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons-bringing the wine country experience to the middle of alarge city.
Position Summary
The Retail WineAssociate is responsible for providing exceptional guest service experiences toall clientele that have interactions with City Winery and drives retailsales. This individual serves as a point of contact at the Retail Wine Counterfor purposes of general guest service, retail sales, wine club sales, winerytours, and City Winery merchandise sales.
Overview of Responsibilities
Manage all correspondence with guests via phone andemail in relation to retail wine and merchandise sales
Assist guests with retail wine and merchandiseselection
Drive Wine Club member sign-ups and manage after salesservice, including updating Resy, master wine club spreadsheet, and monthlymember pick up
Drive retail wine sales by offering weekly onsitetastings
Help educate front of house staff on retail wine andmerchandise
Have a proficient understanding of our POS andinventory software (Toast, Houseager, Beveager), and ensure that the retailscreen is accurate and current
Coordinate with Retail Wine Director on all seasonalwine and merchandise promotions
Oversee organization, layout and inventory of theonsite retail shelves
Always maintain organized and presentable salesfloor
Conduct building and winery tours for interestedguests
All otherreasonably assigned duties, tasks, projects, implementations, as per businessneed
Minimum Qualifications
Minimum1-year prior experience in a retail wine setting, or customer service role in ahospitality setting
Understandingof the major wine varietals, tasting notes, wine service and wine production
Exceptionalhospitality and guest service skills
Polishedpresentation
Proficienttyping and computer skills
Aptitude inresolving issues with a customer-focused orientation
Effectivecommunication skills both written and verbal
Ability towork both independently and in a team environment
Ability towork a flexible schedule including days, nights, weekends, and holidays
Must befluently literate in English including ability to read, write, and communicate,conduct business related mathematics and analyze data
Must be ableto sit for extended periods of time; stand and walk regularly; occasionallylifting and carrying up to 50 lbs. when needed
About Us
Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90 points, City Winery offers arange of topnotch events & experiences.
We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.