What are the responsibilities and job description for the Service BDC Representative position at City Volkswagen of Evanston?
Position Overview
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Answer all incoming service calls promptly and professionally
Schedule and confirm service appointments
Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities
Conduct CSI follow-up calls and address customer concerns
Re-engage inactive customers and support retention efforts
Maintain accurate customer records in CRM
Coordinate with Service Advisors and Service Manager to ensure smooth workflow
Meet or exceed daily, weekly, and monthly performance goals
Qualifications
Previous BDC, call center, or automotive service experience preferred
Strong phone presence and communication skills
Customer-service oriented with a positive attitude
Comfortable with outbound calling and follow-up
Ability to multitask in a fast-paced environment
Basic computer and CRM proficiency
Strong organizational skills and attention to detail
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Answer all incoming service calls promptly and professionally
Schedule and confirm service appointments
Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities
Conduct CSI follow-up calls and address customer concerns
Re-engage inactive customers and support retention efforts
Maintain accurate customer records in CRM
Coordinate with Service Advisors and Service Manager to ensure smooth workflow
Meet or exceed daily, weekly, and monthly performance goals
Qualifications
Previous BDC, call center, or automotive service experience preferred
Strong phone presence and communication skills
Customer-service oriented with a positive attitude
Comfortable with outbound calling and follow-up
Ability to multitask in a fast-paced environment
Basic computer and CRM proficiency
Strong organizational skills and attention to detail
Salary : $40,000 - $60,000