What are the responsibilities and job description for the Customer Relations Manager position at CITY VENTURES COMMUNITIES LLC?
Customer Relations Manager – San Francisco Bay Area, CA
Full Time Exempt Position
Position Summary: City Ventures is looking for an individual who has a unique combination of Customer Relations/Service and Residential Construction knowledge. The Customer Relations Manager is responsible for managing all aspects of the quality of the construction of homes in a project and the warranty of homes in a set area. They are responsible for 100% completion of homes in each project within specific quality standard guidelines set by City Ventures. The key job objective is to deliver to the homeowners, world-class customer service that will translate in repeat/referral business.
About the Company: City Ventures is a California-based residential real estate developer and homebuilder committed to creating sustainable, energy-efficient communities throughout the state. With offices in San Francisco and Irvine, the company focuses on transforming underutilized infill sites into vibrant neighborhoods that provide much-needed housing in desirable urban and suburban markets.
Every City Ventures home is designed with sustainability at its core—incorporating all-electric systems, solar power, and smart home technology—helping residents save on energy costs while reducing environmental impact. The company has delivered thousands of homes across Northern and Southern California, spanning a diverse range of communities from townhomes and condominiums to mixed-use urban projects.
City Ventures’ mission is to “Bring Life to Land” by pairing thoughtful design with environmental responsibility, creating lasting value for homeowners and the communities they serve.
Compensation:
Salary is $80K - $95K per year, plus Discretionary Bonus depending on several factors.
Benefits:
Medical, dental, vision and supplemental insurance are available. In addition, City Ventures offers FSA plans and 401K with a 6% match. Three weeks (15 business days) PTO (Paid Time Off) and $40 Gym membership.
Required Experience:
- High School Diploma or equivalent; College coursework in Construction / Quality Management is a plus.
- Some experience working in a Customer Service Environment
- Knowledge of Residential Construction
- Great Written and Verbal Communication Skills
- Proficiency with Microsoft Office suite of applications including Word, Excel and Outlook
- Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology.
- Excellent problem/conflict resolution skills
- A high degree of professionalism, tact, and ability to influence others.
- Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions.
- Ability to work tactically, strategically, and cooperatively/collaboratively as part of a team, seeking assistance where appropriate.
EEO Statement: City Ventures is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Qualifications:
Salary : $80,000 - $95,000