CLC Resident ManagerPT

Objective

Our recovery programs at the Christian Life Center and New Life Center exist to lead men, women, and families from crisis to Christ-centered healing through structured accountability, spiritual formation, life-skill development, and measurable progression toward independent, stable living and meaningful integration into the community

The Resident Manager models Christ-centered hospitality while leading the day-to-day functions of the center. The Resident Manager is responsible for the guests in the building as well as keeping order throughout the shift.

Duties/Responsibilities

• Intentionally and strategically seek to exemplify Jesus Christ and be equipped and prepared to share the Gospel and provide spiritual support at each point of care; showing the love of Christ and biblical hospitality through each interaction.
• Provide leadership, mentorship, and shepherding to program participants during assigned shifts by clearly communicating center routines, expectations, and guidelines, reinforcing structured accountability and measurable progression.
• Participate in and coordinate meal times and fellowship opportunities, utilizing these moments to teach healthy interaction, servant leadership, spiritual formation, and community responsibility.
• Facilitate or assist in assigned teaching classes during assigned shifts that support Gospel-centered growth, spiritual wellness, life-skill development, healthy habits, and personal discipline.
• Provide appropriate verbal and documented observations of participants directly to center leadership, contributing to structured recovery planning and progression tracking.
• Assist in maintaining a safe and secure facility by conducting safety checks, routine rounds, and monitoring access points while engaging guests and visitors with Biblical hospitality.
• Respond appropriately to emergency situations and demonstrate the ability to de-escalate emotional and spiritual crisis situations with maturity and appropriate authority.
• Supervise participants in daily cleaning responsibilities and building stewardship, using these opportunities to teach accountability, ownership, and life skills necessary for independent living.
• Monitor hygiene, shower, and laundry routines, reinforcing personal responsibility, dignity, and structured daily discipline.
• Manage linen, clothing, and supply systems as assigned, ensuring operational readiness and needs are met with organization and care.
• Spend significant portions of assigned shift time engaging participants relationally rather than solely task-oriented, fostering trust, mentorship, and spiritual encouragement.
• Refer individuals to program chaplains when spiritual distress or deeper pastoral care needs are identified.
• Assist participants in identifying appropriate next steps and connect them to case management, services, or additional program support when applicable.
• Complete required checklist responsibilities associated with assigned shift (day, evening, or overnight), including daily, weekly, monthly, phase-based, and annual accountability measures. Accurately record daily activities and participant program data in designated systems to support measurable recovery outcomes.
• Attend scheduled meetings and training as required.
• Complete other duties as assigned within scope of practice and role.
  
  

Qualifications

City Union Mission Requirements:

City Union Mission's Ministry Standards And Expectations

• To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise.
• To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ.
• To be a member in good standing of a recognized Protestant, evangelical church.
• To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission.
• To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry.
  
  

Professional Requirements

• Able to clearly communicate and present the Gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15).
• Education: high school diploma or equivalent.
• Required: Education (or demonstrated work-related experience) in pastoral environments, group settings or hospitality services.
• Required: six months of documented leadership experience in ministry, customer service, nonprofits or social services.
• Preferred: completed ministry internship or eligible; Certified Peer Specialist or eligible within six months.
• Demonstrated experience exhibiting professional boundaries, spiritual maturity, sensitivity, organizational skills and compassion.
• Must have the ability and calling to interact with various types of people. Personal traits which include: patience, caring, maturity and understanding.
• Must be able to communicate and teach effectively, and be able to work in a fast paced, emotional environment.
• Be available to work on weekends, evenings and overnights as scheduled and as needed in extreme weather conditions.
• Ability to manage multiple responsibilities in a fast-paced environment.
  
  

Physical Requirements

• Prolonged standing and walking.
• Ability to perform multiple building rounds.
• Ability to lift 10–20 pounds.
• Ability to respond quickly in emergency situations.
  
  

Same note here as GC - should we use participant or guest like above?

I am not sure why they are called resident managers if the CLC calls them participants? Thoughts? I believe the police have issues when we say someone is a resident.....what do you recommend? NLP calls them building managers. I want to have them similar.

fyi i am fond of center manager; we used to call them shelter managers. When it changed to GC or RM, that is when a divide slowly occurred where GCs felt lower than CM. This is just my thoughts and what staff has shared. I don't want to get lost in the titles, but it's such a good opportunity to get things the way we (ie HR) want them.

The definition of "resident" is someone living somewhere on a long-term basis. Technically they do fit that criteria... however I personally don't have a preference either way. Center Manager is fine but that almost feels like it should be the person in charge of EVERYONE in the center, including staff. I tried to research what other missions call them and didn't have much luck. I am fine with keeping it as is.