What are the responsibilities and job description for the Regional Dispatcher II Apprentice position at City of Worcester?
The City of Worcester is seeking qualified applicants for the position
of Regional Dispatcher II Apprentice in the Department of Emergency
Communications. Under the direction of the Senior Regional Dispatcher,
the position is responsible for receiving and transmitting information
accurately and rapidly via communications equipment for Police, Fire and
EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from
a state-of the art emergency Communications Center. All the required
training and necessary certifications for this position will be provided
Upon Hire. Bilingual Applicants Are Encouraged To Apply. ESSENTIAL
ELEMENTS: \~ Operate a computer-aided-dispatch (CAD) system \~ Answer
emergency and non-emergency telephone calls promptly and courteously \~
Obtain complete information from callers and make a rapid and accurate
determination of the nature and priority of each call \~ Select and
dispatch the most appropriate emergency response unit(s) in accordance
with established user-agency policies and procedures \~ Monitor safety
of field personnel and dispatches assistance as required \~ Special
projects as assigned by supervisor and perform other related duties
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: \~ Ability to learn and
understand Department policy, procedures, and equipment \~ Demonstrated
computer proficiency; proficiency with Microsoft Office Suite (Word,
Excel, Outlook) \~ Excellent verbal and written communications skills \~
Strong organizational skills and flexibility; detail oriented with a
high degree of accuracy \~ Ability to maintain professionalism and
confidentiality \~ Ability to complete projects with limited supervision
\~ Ability to work independently and as part of a team \~ Ability to
establish and maintain professional relationships with diverse and
vulnerable populations \~ Ability to pass State 911 and APCO
Certification \~ Regular onsite attendance is required \~ Ability to
pass a CORI to become CJIS Certified MINIMUM REQUIREMENTS: \~ High
School Diploma or equivalent \~ Pass the CritiCall pre-employment
testing module \~ Ability to work rotating shifts including nights,
weekends, holidays. Overtime required \~ Excellent communication skills
PREFERRED QUALIFICATIONS: \~ APCO Public Safety Telecommunicator and
State 911 Dispatch certification \~ One (1) year of experience providing
dispatching services \~ One (1) year of experience providing customer
service in an office environment \~ One (1) year of experience
communicating and working with populations diverse in language,
socio-economic status, race/ethnicity and/or cultural backgrounds [Click
Here to Read Full Job
Description](https://www.worcesterma.gov/human-resources/employment-opportunities/regional-dispatcher-ii-apprentice/48938)
of Regional Dispatcher II Apprentice in the Department of Emergency
Communications. Under the direction of the Senior Regional Dispatcher,
the position is responsible for receiving and transmitting information
accurately and rapidly via communications equipment for Police, Fire and
EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from
a state-of the art emergency Communications Center. All the required
training and necessary certifications for this position will be provided
Upon Hire. Bilingual Applicants Are Encouraged To Apply. ESSENTIAL
ELEMENTS: \~ Operate a computer-aided-dispatch (CAD) system \~ Answer
emergency and non-emergency telephone calls promptly and courteously \~
Obtain complete information from callers and make a rapid and accurate
determination of the nature and priority of each call \~ Select and
dispatch the most appropriate emergency response unit(s) in accordance
with established user-agency policies and procedures \~ Monitor safety
of field personnel and dispatches assistance as required \~ Special
projects as assigned by supervisor and perform other related duties
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: \~ Ability to learn and
understand Department policy, procedures, and equipment \~ Demonstrated
computer proficiency; proficiency with Microsoft Office Suite (Word,
Excel, Outlook) \~ Excellent verbal and written communications skills \~
Strong organizational skills and flexibility; detail oriented with a
high degree of accuracy \~ Ability to maintain professionalism and
confidentiality \~ Ability to complete projects with limited supervision
\~ Ability to work independently and as part of a team \~ Ability to
establish and maintain professional relationships with diverse and
vulnerable populations \~ Ability to pass State 911 and APCO
Certification \~ Regular onsite attendance is required \~ Ability to
pass a CORI to become CJIS Certified MINIMUM REQUIREMENTS: \~ High
School Diploma or equivalent \~ Pass the CritiCall pre-employment
testing module \~ Ability to work rotating shifts including nights,
weekends, holidays. Overtime required \~ Excellent communication skills
PREFERRED QUALIFICATIONS: \~ APCO Public Safety Telecommunicator and
State 911 Dispatch certification \~ One (1) year of experience providing
dispatching services \~ One (1) year of experience providing customer
service in an office environment \~ One (1) year of experience
communicating and working with populations diverse in language,
socio-economic status, race/ethnicity and/or cultural backgrounds [Click
Here to Read Full Job
Description](https://www.worcesterma.gov/human-resources/employment-opportunities/regional-dispatcher-ii-apprentice/48938)