Library Clerk I (On -Call)

Position Overview

Libraries are the living rooms of the community. The ideal candidate understands that the library provides much more than books and that libraries are busy, vibrant community hubs connecting users with information and services. Do you have exemplary customer service skills and a passion for serving the community? We are looking for a library clerk who displays a high level of cultural sensitivity and can handle a high-traffic library with a wide range of user needs.

Are you interested in joining an innovative, fun, service-minded team? If you enjoy giving back to the community, cultivating a space for creative outlet, and helping others access a variety of information and resources in a welcoming environment, submit your application materials today! The Wilsonville Public Library is searching for candidates with all of these attributes in addition to Spanish language skills. Please ensure you complete all sections of the application and answer all supplemental questions. Do not use "refer to resume" in the application.

This is an on-call position with variable hours. Weekday, evening, and weekend availability is desired.

Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.

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The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and associated services to the businesses and citizens of the City of Wilsonville.

The Library Clerk I (On-Call) reports to the Library Supervisor.

Responsibilities

ESSENTIAL JOB FUNCTIONS

The following tasks are representative and not to be considered all inclusive.

• Library circulation functions
• Checks in and checks out books
• Places and processes holds on books
• Registers patrons
• Uses cash register for a variety of money transactions
• Performs opening and/or closing procedures
• Gives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminals
• Locates and processes requested items for loan to other libraries
• Assists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawal
• Performs general clerical duties such as
• Filing
• Billing of delinquencies
• Word processing or typing
• Record keeping
• Performs receptionist duties
• Answers telephones
• Makes short announcements over the public address system
• Re-shelves books and other material and assists with keeping library materials neat and in order on shelves.
• May provide training and assign tasks to volunteers
• Assists with all types of library programs and activities
  

Customer Service Standards for Employees

These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.
  
  

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
  
  

Responsiveness

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.
  
  

Qualifications

Complete other tasks as assigned.

Education: High school diploma or GED required. A Bachelor's Degree in related field desired.

Experience: Two years of general customer service and/or one year of public library experience desired.

• Spanish language skills desired.
  
  

Knowledge, Skills, & Abilities

• Basic knowledge of library procedures
• General knowledge of library functions and operation
• Ability to listen, communicate, and work effectively with patrons of all ages and within groups.
• Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others
• Ability to communicate clearly in writing
• Skill with alphabetical and numerical sequencing
• Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.)
• Basic computer skills
• Point of sale basic knowledge
• Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register
  
  

The City of Wilsonville offers a generous benefit package for all eligible employees. Premiums for healthcare and leave accrual rates for part-time employees are prorated based on hours worked within a pay period.

Healthcare Benefits: The City offers an extensive employee benefit package, including medical, dental, vision, life, and long term disability plans.

Retirement: The City is a member of the Oregon Public Employees Retirement System and currently contributes the employee’s portion of the retirement system. Employees may also elect to participate in one of two voluntary deferred compensation programs.

Wellness Program: The City offers a generous wellness program, including gym membership reimbursements for employees.

Vacation: Based on years of service, beginning at 11 days per year (prorated for part-time).

Sick Leave: Accrues 8 hours per month (prorated for part-time).

Holidays: 10 paid holidays per year (prorated for part-time).

01

If you are a veteran, select the option that best describes your veteran status. Please note, you must provide proof of your eligibility for veteran's preference by attaching your DD-214 or your DD-215 to your application.

• I am a qualified veteran
• I am a qualified, disabled veteran
• I am not a veteran
  
  

02

Do you have a high school diploma or a GED?

• Yes
• No
  
  

03

Do you have a bachelor's degree in a related field?

• Yes
• No
  
  

04

If yes to the above, in which field did you obtain your Bachelor's degree? If no, N/A.

05

Please Select The Option That Best Describes Your Experience

• I have at least 5 years of progressively responsible, professional level Library experience
• I have at least 2 years of Library experience
• I have at least one year of related experience (e.g. customer service experience)
• None of the above
  
  

06

Please Rate Your Spanish Language Skills

• None
• Novice
• Intermediate
• Advanced
• Fluent
  
  

07

What does customer service mean to you? Please describe.

• Required Question