Fiber Optic Field Technician II

Job Summary/Scope

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Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.

The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers’ minor league team starting in 2026.

Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.

In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation.

The hiring range for this position is $49,800.37 (minimum salary) to $68,582.68 (midpoint of range) dependent upon qualifications.

Job Responsibilities

Major Duties

• Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network.
• Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer's homes and places of business.
• Performs tests on the OSP network at the residence or business to troubleshoot problems.
• Makes necessary repairs on the OSP facilities at the residence or business once problem is identified.
• Assures network is functioning properly before leaving customer site.
• Attends safety and OSHA compliance meetings; attends training sessions as required.
• Fusion Splices fiber optic cable, mounts splice closures and ONT's and performs other OSP functions as directed by the OSP Operations Supervisor.
• Performs other related duties as assigned.
• Serves as a backup to the Facility Services Technicians as work load demands.
• This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

• Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

• None

Minimum Qualifications

Education/Experience Requirements

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with a minimum of 2 years' experience as a Fiber Optic Field Technician I and successfully demonstrating the advanced skill levels required by the Fiber Optic Field Technician II position.
• Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

• Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
• Knowledge of PON networks and fiber optic transmission.
• Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
• Skill in the operation of specialized maintenance, test and fusion splicing equipment.
• Skill in operating specialized test equipment and ability to interpret test results.
• Knowledge in taking and understanding loss measurements.
• Documents all splicing information and provides to appropriate city personnel.
• Skill in oral and written communication.
• Skill in working with the public, both at customer's homes and in large corporate settings.
• Skill in operating bucket trucks
• Must pass basic technician installation exam.
• Must be able to work safely from heights.
• Ability to work comfortably and effectively with the public is a must.

Work Environment/Physical Demands

• The work is typically performed outdoors, possibly in cold or inclement weather, while intermittently sitting, standing, stooping, bending, crouching, or walking, but indoor work will also be required.
• The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals.
• Splicing fiber optic cable may be performed in a confined splice trailer or other space.
• The work will often be performed near busy city, state or federal streets and highways.
• The work requires the use of protective devices such as masks, goggles, and gloves.
• The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.
• This position requires work on both aerial and buried facilities.