ADMINISTRATIVE CLERK I (Central Cashiering Division)

The City of Wilmington, a top Delaware employer, has a Department of Finance that oversees many financial functions, including maintaining the City's financial records, billing and collecting amounts due to the City, procurement, the budget, and various administrative services.

Duties And Responsibilities

This employee provides customer service, clerical support, and data entry for the Division. This position reports to the Customer Service Manager. Additional responsibilities include:

• Answers phones, provides customer assistance, manages files and records, and distributes mail.
• Opens, sorts, and distributes mail to various divisions within the finance department.
• Distributes residential parking permits city-wide via mail, online, and walk-in customers.
• Prepares copies of payments and files for record management.
• Sorts, delivers, and maintains supply inventory.
• Maintains back file room for document storage and offsite storage.
• Responsible for writing and typing correspondence concerning matters relating to the finance department.
• Answers customer inquiries regarding parking enforcement, abandoned vehicles, RPPs, and City parking laws. Interacts with other Departments as needed to resolve constituent complaints.
• Assists with the clerical filing of all paperwork related to the enforcement of the Customer Service Division.
• Performs all related work as required.
  
  

Education And Experience

• Graduation from high school or GED equivalency, with some experience in customer service.
• Knowledge: Some knowledge of computer software applications, such as Microsoft Excel and word processing. Good recordkeeping and organization skills.
• Skills: Experience with filing, computing, accounting, and bookkeeping.
• Abilities: Ability to exercise sound judgment in interpreting policies and procedures. Ability to establish and maintain effective working relationships with other employees and the general public.
  
  

CANDIDATE EVALUATION

Evaluation for this position includes reviewing the application materials, certifying qualified applicants, skills testing, and conducting a panel interview (in-person or virtual).

Working Conditions And Physical Requirements

All selected applicants must pass a criminal background investigation and have a pre-employment physical.

• Physical Requirements: Able to sit, stand, and lift up to 25 lbs.
• Vision: Ability to focus vision up close and at distances and work at a computer viewing a screen.
• Working Conditions: Work is typically performed in an office environment with low noise levels.
• Location: Work hours are Monday to Friday and range between 8:30 am - 4:30 pm based on business needs at the City/County Building, 800 N. French Street, 1st Floor, Wilmington, DE 19801.
  
  

Total Compensation

Compensation encompasses both salary administration and a comprehensive benefit package

• Salary Administration: New employees are hired at the starting salary up to the median salary/step four based on qualifications and internal equity within the classification. Merit increases are given after a satisfactory performance review.
• Benefits: A comprehensive benefits package is available from day one. Visit www.WilmingtonDE.gov/Benefits for details.
  
  

SUPPLEMENTAL INFORMATION

• Open Competitive: This position is open to all applicants who meet the qualifications both internally and externally.
• To apply online, visit www.WilmingtonDE.gov. Computers are available for interested candidates in the Department of Human Resources, City/County Building, 800 N. French St., 4th Floor, Wilmington, DE 19801. Contact Human Resources at 302-576-2460 to schedule computer use.
• Equal Opportunity Employer.
• City code provides a preference for eligible current city employees, veterans, and current city residents.
• The City of Wilmington is committed to full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is City policy to provide reasonable accommodations when requested without causing undue hardship. If reasonable accommodation is needed, please contact Human Resources at 302-576-2466.