Customer Service Worker (Field Position)

CITY OF WHARTON
CUSTOMER SERVICE WORKER

DEFINITION

To provide customer service to citizens related to water and sewer services; to work with City Hall; to identify and repair meter equipment problems; and prepare technical reports related to activities preformed.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate to general supervision from upper level utilities staff.

Exercises no supervision.

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES-Important responsibilities and duties may include, but are not limited to, the following:

Essential duties and responsibilities

. Read residential and commercial water meters using computerized, hand-held meter reading equipment on assigned routes; record readings and make necessary calculations; connect and disconnect water services.

. Inspect customer plumbing and locate water leaks; notify customers regarding leaks; replace meters.

. Follow assigned route on foot or in a vehicle to read meters and record readings.

. Maintain consistency of meter readings; ensure that meters are registering properly; report meter conditions, defects or suspicious observations to supervisor; inspect meters and meter connections for defects, damage and unauthorized connections; report problems to supervisor.

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