Utilities Specialist I/II - Meter Shop

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences
  
  

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

• Demonstrate knowledge of practices, methods, and tools used in installing, operating, maintaining, and repairing water meters and water meter vaults
• Demonstrate the knowledge of occupational hazards and safety precautions necessary to the proper operation of equipment and execution of manual labor around and working with power tools and vehicular equipment
• Build positive relationships and rapport with other team members, both within the work group, the division, the department, and across all departments
• Demonstrate knowledge of computer programs including, but not limited to, Outlook, Excel, Word, Cityworks, GIS, and CIS
• Communicate clearly, plan, organize, and effectively lead a group of skilled workers in a manner conducive to full performance and high morale in rapidly changing situations under normal, stressful and/or emergency situations
• Demonstrate the principles involved in the operation of water and sewer pumps, and electrical meters and controls
• Analyze situations quickly and objectively, recognizing established precedents and practices, and to use resourcefulness in meeting new problems
• Understand and follow written and oral instructions, and to read and interpret sketches and blueprints
• Interpret City specifications and standards and perform inspections on behalf of the Utilities Division
• Assess workload and determine appropriate course of action, establish and maintain control over situations as they develop, and make proactive, informed decisions concerning routine operational functions
• Perform thorough daily vehicle inspections
• Demonstrate knowledge of the laws, regulations, and City’s policies, SOPs and standards; and ensure team members comply 
• Demonstrate the ability to work with minimal supervision, and both understand and follow oral instructions or written diagrams
• Demonstrate sufficient physical stamina to withstand fatiguing elements involved in operating light and heavy equipment for long hours and in adverse weather conditions
• Demonstrate ability to establish and maintain effective working relationships with citizens, the public and contractors
• Demonstrate knowledge of using a telephone, fax machine, copier, two-way radio, and pager
• Safely operate all light and heavy construction equipment
• Demonstrate skill in use and care of tools and equipment common to the trade

1. Performs preventative maintenance and repair on utility systems based on established program guidelines, CIS or Cityworks software programs, and customer requests and inquiries through Utility Billing, including:
   • Maintaining storage tanks, controls, and other equipment
   • Coordinating small and large meter repair
   • Performing meter testing, reading and utility customer shut-offs and turn-ons
   • Maintaining meter pits
2. May act as a lead worker over a small group of employees to accomplish specific tasks, organize projects, train staff, and provide staff feedback
3. Administers Large Meter Program to maintain accuracy of water meters in compliance with industry standards and regulations, including:
   • Assisting the Utilities Supervisor in the planning for assigned projects regarding water meter testing and rebuilding water meter vaults
   • Performing necessary field tests and shop bench testing to verify compliance and quality assurance with technical standards
   • Assisting with parts ordering and inventory
   • Working independently on field inspection and making decisions exercising technical judgment, taking remedial action when needed
   • Assisting in reviewing, and approving City specifications and standards for the water distribution system
   • Consulting with supervisor on unusual or difficult cases
   • Interpreting and explaining ordinances, codes, regulations, and policies to contractors, homeowners, and other interested parties
   • Investigating and answering requests, suggestions, and complaints from superiors and citizens
   • Coordinating activities with other departments and divisions to ensure that compliance with all applicable City standards and specifications are met
4. Responsible to effectively communicate both verbally and in writing, while providing appropriate customer service and interaction, including:
   • Participating in City programs, task forces, peer groups, and professional organizations
   • Using appropriate oral and written communication to provide customer service and explanation of activities
   • Maintaining appropriate courtesy while with the public
   • Mediating disputes
   • Presenting a professional appearance and demeanor
   • Preparing and submitting effective written reports, memos, activity logs, etc., to all levels of the organization
   • Demonstrating effective oral communication skills with the public and other members of the department
   • This position requires high public contact in all types of situations
   • Demonstrating effective communication via the radio and other portable devices
   • Updating supervisor of activities planned and completed
5. Operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem axle dump trucks with a plow, crane truck, and other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, shovels
6. Perform a wide variety of physical labor duties in connection with construction, maintenance and repair under both routine and emergency conditions, including repairing sewer and water line breaks
7. Maintain a Class A CDL with tanker endorsement, a DOT physical card, a valid driver’s license, and a safe driving record
8. Perform CPR and basic first aid
9. Maintain regular and punctual attendance

1. May lead or direct small groups of employees
2. Assist in preparation of staff reports, agenda memos, and special letters and reports
3. Will be required to perform duties from other primary assignment areas, including but not limited to, the Distribution Maintenance Crew, Distribution Construction Crew, Wastewater Maintenance Crew, Reclaimed Water Crew, Infrastructure Asset Management Team, and the Street Division on snow removal

• Graduation from high school or completion of GED
• Must possess a valid driver’s License, provide proof of a safe driving record, and maintain a safe driving record for continued employment
• Minimum two (2) years of experience in utilities operations: water distribution (preferred) or wastewater collections field operations
• Minimum three (3) years of experience in the operation of a wide variety of light and heavy equipment used in utilities construction and maintenance work
• Must currently possess State of Colorado Class 1 Distribution Certification with the ability to obtain a Class 2 Distribution Certification within 12 months of hire
• Incumbent can progress from Utilities Specialist I to Utilities Specialist II at the request of their immediate supervisor and only upon the receipt of a State of Colorado Class 3 Distribution State Certification
• Experience with confined space entry, gas detection, Asbestos, cement pipe awareness, and flagger training
• Experience in the maintenance of water metering systems, the operation of light equipment used in construction or maintenance work, and water distribution maintenance techniques
• Must be able to obtain a Commercial Driver License within 90 days of employment with the following endorsements: Air Brakes, Tanker, and Combination Vehicle/Class A License (Note: training and testing paid for by the City of Westminster)
• Must be able to pass a DOT (Department of Transportation) physical upon hire and then every two (2) years after that
• Must be able to obtain an ABPA Backflow Tester Certification within 12 months of hire

• CPR/first aid knowledge
• Three (3) or more years of experience in the operations and maintenance of water distribution and water metering systems

• Constantly sit to perform daily office tasks, drive to work sites, and stand on all types of terrain; frequently walk over uneven terrain to perform field work
• Frequently squat, bend, and kneel to perform maintenance on water systems and hydrants; work in all weather conditions; balance, reach overhead and below shoulder, and twisting to perform daily maintenance duties
• Work in confined spaces to perform inspections and maintenance
• Frequent light/firm grasp and handling to operate office equipment and safely use heavy repair tools; constant fine manipulation to perform repairs and daily tasks
• Constant stepping up/down to enter and exit vehicles, and climb stairs and ladders; constant actuate mechanism to safely operate vehicles, including standard transmission
• Normal vision and hearing are needed to perform inspections, office tasks, and observe work area for potential hazards
• Frequently lift and carry up to 100 pounds twenty (20) feet to move supplies and bags of concrete to work sites; occasionally lift 120 pounds to remove manhole covers from ground level; occasionally pushing/pulling up to 100 pounds of material and tools; occasionally pushing/pulling greater than 100 pounds to move crates

• Background check including employment references, criminal history, and driving record review
• Drug screen
• Physical
• Must be legally entitled to work in the United States

Salary : $69,701 - $95,930