What are the responsibilities and job description for the Emergency Telecommunications Dispatcher position at CITY OF WESTFIELD MA?
Emergency Telecommunications Dispatcher General Statement of Duties and
Responsibilities: Position\'s main responsibility is as Dispatcher and
call taker of emergency and non-emergency incidents; administrative and
technical work in receiving and dispatching routine and emergency
information; keeping official records; assisting in the administration
of the standard operating procedures of the Communications Center
providing 24 hour, seven day a week, service for Police, Fire and
Emergency Medical Services; and performing data entry and other Public
Safety administrative duties. Supervision: Works under the supervision
of the Communications Center Administrator and subject to limitations
imposed by the Police and/or Fire Chiefs. Position requires an ability
to work independently and on own initiative, as well as an effective
member of a team with professional with and reasonable judgment in
making decisions, within authority, in performance of all functions of
job while following all set protocols and procedures of job while
following all set protocols and procedures of job and maintenance of
Communications Center. May receive direction in complex situations from
Police, Fire, and/or Emergency Medical personnel or other Mutual Aid
Agencies. EDUCATION AND EXPERIENCE: High school graduate or GED
equivalent required plus broad specialized training involving the use of
semi-complex procedures requiring special knowledge or ability or some
training generally applicable to public safety dispatch work; six months
related experience and working knowledge of computers and general office
practices such as typing, filing, accounting/bookkeeping required; or
any equivalent combination of education and experience. Must have a
valid Massachusetts Driver License. Must submit to, and successfully
pass, a Massachusetts Board of Probation and an Interstate Inquiry Index
record check; must comply with the minimal qualification guidelines
established by the Criminal History Systems Board. If do not possess
current certification, must acquire within six months of hire, required
certifications are: First Responder/CPR, LEAPS/NCIC, Emergency Medical
Dispatch, Enhanced 911, And APCO Basic Telecommunication. SKILLS AND
QUALIFICATIONS: Must have the ability to perform multiple tasks at the
same time i.e., entering information into the computer system, answering
the telephone and speaking on the radio; working knowledge with
computers, data entry terminals, and pertinent technical terminology.
Ability to learn and proficiently use any required computer software,
technology, equipment, etc., required for performance of job. Ability to
think clearly and act appropriately in crisis situations and handle high
levels of stress; ability to interact with the general public in a
customer service based environment; ability to remain calm when faced
with hysterical or irate callers; ability to deal tactfully and
appropriately with the general public and other town personnel in an
effective manner. Ability to attend to a number of details occurring
simultaneously and do so with proficient accuracy; ability to read,
write and speak clearly and provide clear directions over a radio or
telephone; ability to elicit needed information from an individual who
may be a child, injured, in need of emergency service personnel or in a
highly agitated frame of mind. Ability to comprehend the full scope of
departmental activities, policies and procedures, and independently
initiate actions and make decisions in support of those policies and
procedures; ability to prepare and maintain detailed and accurate
records/reports and maintain multiple PLEASE SEE THE CITY OF WESTFIELD
WEBSITE FOR MORE INFORMATION.
Responsibilities: Position\'s main responsibility is as Dispatcher and
call taker of emergency and non-emergency incidents; administrative and
technical work in receiving and dispatching routine and emergency
information; keeping official records; assisting in the administration
of the standard operating procedures of the Communications Center
providing 24 hour, seven day a week, service for Police, Fire and
Emergency Medical Services; and performing data entry and other Public
Safety administrative duties. Supervision: Works under the supervision
of the Communications Center Administrator and subject to limitations
imposed by the Police and/or Fire Chiefs. Position requires an ability
to work independently and on own initiative, as well as an effective
member of a team with professional with and reasonable judgment in
making decisions, within authority, in performance of all functions of
job while following all set protocols and procedures of job while
following all set protocols and procedures of job and maintenance of
Communications Center. May receive direction in complex situations from
Police, Fire, and/or Emergency Medical personnel or other Mutual Aid
Agencies. EDUCATION AND EXPERIENCE: High school graduate or GED
equivalent required plus broad specialized training involving the use of
semi-complex procedures requiring special knowledge or ability or some
training generally applicable to public safety dispatch work; six months
related experience and working knowledge of computers and general office
practices such as typing, filing, accounting/bookkeeping required; or
any equivalent combination of education and experience. Must have a
valid Massachusetts Driver License. Must submit to, and successfully
pass, a Massachusetts Board of Probation and an Interstate Inquiry Index
record check; must comply with the minimal qualification guidelines
established by the Criminal History Systems Board. If do not possess
current certification, must acquire within six months of hire, required
certifications are: First Responder/CPR, LEAPS/NCIC, Emergency Medical
Dispatch, Enhanced 911, And APCO Basic Telecommunication. SKILLS AND
QUALIFICATIONS: Must have the ability to perform multiple tasks at the
same time i.e., entering information into the computer system, answering
the telephone and speaking on the radio; working knowledge with
computers, data entry terminals, and pertinent technical terminology.
Ability to learn and proficiently use any required computer software,
technology, equipment, etc., required for performance of job. Ability to
think clearly and act appropriately in crisis situations and handle high
levels of stress; ability to interact with the general public in a
customer service based environment; ability to remain calm when faced
with hysterical or irate callers; ability to deal tactfully and
appropriately with the general public and other town personnel in an
effective manner. Ability to attend to a number of details occurring
simultaneously and do so with proficient accuracy; ability to read,
write and speak clearly and provide clear directions over a radio or
telephone; ability to elicit needed information from an individual who
may be a child, injured, in need of emergency service personnel or in a
highly agitated frame of mind. Ability to comprehend the full scope of
departmental activities, policies and procedures, and independently
initiate actions and make decisions in support of those policies and
procedures; ability to prepare and maintain detailed and accurate
records/reports and maintain multiple PLEASE SEE THE CITY OF WESTFIELD
WEBSITE FOR MORE INFORMATION.