What are the responsibilities and job description for the Part-time Passport Agent/Customer Service Representative position at City of West Jordan?
Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday, and Saturday 9am-1pm (required)
*SPANISH SPEAKING, PREFERRED.
SUMMARY
Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES
- Answer and direct a high volume of phone calls, related to City services.
- Receive and sort all incoming mail and prepare outgoing mail.
- Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
- Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
- Receive payments and process receipts for services.
- Reconciles receipts each day and prepares deposit for the Treasurer's Office.
- Performs administrative support duties as assigned.
- Perform other related duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED.
Experience: One year of customer service, office support or office administrative assistant experience.
Certifications/Licenses:
- Valid Utah Driver's License
- Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Correct use of the English language.
- Proper grammar, spelling, and punctuation.
- General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
- Modern office practices and procedures.
Skill with:
- Following verbal and written procedures and instructions.
- Maintaining a congenial working relationship with public, staff, and other agencies.
- Working well under high pressure situations.
Ability to:
- Communicate effectively both verbally and in writing.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Maintain a positive, professional, and empathetic attitude toward customers at all times.
- Stay calm under pressure.
- Apply tact and judgement to deal with and influence people.
- Maintain confidentiality of documents and information.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.
Salary : $21 - $29