What are the responsibilities and job description for the IT Support Specialist position at City of West Fargo?
•Troubleshoot networks, systems, and applications to correct operational issues.
•Utilize help-desk ticketing software; process requests and respond directly or escalate as needed.
•Install and decommission hardware and peripheral components, including monitors, keyboards, and printers.
•Load software includes operating systems, network components, and office applications.
• Install and troubleshoot proprietary software solutions used by Law Enforcement and Fire Department.
• Connect users to networks and provide training on applications.
• Coordinate with IT team on support requests involving network hardware, configuration, software, audio/video, facilities, and telecommunications.
• Maintain City data integrity and ensure information security and access management.
• Provide 24/7 on-call support (on a rotating basis) to Police, Fire, and Public Library systems.
• Work safely and follow all safe work practices; report unsafe work conditions.
• Ensure IT vehicles are operational and ready for use.
• Keep up to date on new and emerging technologies.
• Edit and update documentation such as flow charts, diagrams, user manuals, and installation instructions.
• Perform other duties as required or assigned.
• An equivalent combination of education and experience may be considered.
• Valid driver’s license.
• Working proficiency in English required to fulfill job duties.
Preferred Qualifications
• A , Net certifications.
• Strong knowledge of computer hardware and Microsoft Office Suite.
• Prior IT experience or completion of an internship in a related field.
Salary : $24 - $26