What are the responsibilities and job description for the Customer Service Representative position at City of Waterville Maine?
The City of Waterville is accepting applications to fill the position of Customer Service Representative. This is a full-time, 40 hour per week position.
Primary responsibilities include but are not limited to, collecting excise and property taxes and other monies from the public, registering vehicles including title and sales tax forms, issuing vital records, assisting with the administration of voter registration, absentee voting, business licenses, hunting and fishing licenses, and dog registrations. Applicant must be willing to become a notary upon hire. The applicant must also be a high school graduate with courses or prior experience in handling cash and the ability to provide exceptional customer service to the citizens of Waterville. Experience with Microsoft Office is helpful but not necessary.
The starting pay range for this position is $21.26 - $22.12 (based on experience and educational level). The full pay range per contract for this position is $21.26 - $26.64 per hour.
Position Title: Customer Service Representative
Department: Customer Service
Grade Level: 3
FLSA Status: Non-Exempt
Reports to: Customer Service Manager
OVERVIEW OF POSITION
This position is primarily responsible for assisting customers at the counter, preforming data entry and other clerical task associated with administering the voter registration function, processing mail, and general filing. This position will assist with the administration of business licenses and will conduct basic research when necessary.
Position Location: Position is located within the City Hall building.
ESSENTIAL JOB FUNCTIONS
(The following are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment of the position.)
Collects excise taxes, processes and collects auto, boat and all other recreational vehicle registrations.
Collects real and personal property taxes, accounts receivable income, city clerk revenues and other miscellaneous revenue.
Performs transactions necessary to issue licenses, certificates and permits to the public including marriage licenses, voter registration, hunting, fishing and dog licenses, business licenses, taxicab and taxicab drivers’ licenses, state licenses, junkyard permits, and other city clerk documents.
Maintains accounts receivable journal both unpaid and paid invoices. Mails accounts receivable invoices and statements.
Answers the phone and assists the public with inquiries and other matters.
Cashes out register on a daily basis. Follows through on collection of all NSF checks.
Prepares deposits for monies received.
Performs Motor Vehicle functions such as maintaining inventory, exporting and importing of Motor Vehicle records.
Assists with the issuance of absentee ballots and other aspects of voting.
Preforms notary public functions.
Files and types correspondence, memos, reports and other information on an as needed basis. Mails new home owner letters on a monthly basis.
Other duties as assigned.
EDUCATION AND EXPERIENCE
Graduation from high school with courses in business and record keeping or prior experience in providing customer service, and recordkeeping activities.
In lieu of the above, any equivalent combination of training and experience that provides the following knowledge, abilities and skills may be considered at the discretion of the City.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of standard record keeping methods and procedures.
Knowledge of motor vehicle laws and the collection of excise, property and personal taxes.
Knowledge of modern office practices and procedures and the care and operation of standard office equipment with emphasis on usage of a cash register and computer.
Knowledge of vital records laws.
Knowledge of voter registration and election laws.
Basic knowledge of city ordinances and the City Charter.
Ability to communicate well and interact with the public on a professional level.
Ability to use a computer to type routine letters, memos and forms.
Ability to perform arithmetic computations quickly and accurately.
Physical Requirements: The position requires the ability to sit, stand, walk and bend. The ability to see and hear, speaks with clarity, and use hands for the repetitive movements of keyboarding and using a calculator. The ability to lift up to 20 pounds.
Supervisory Responsibilities: None.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
Created 05/22
Job Type: Full-time
Pay: $21.26 - $22.12 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $21 - $22