Utility Control Center Aide, #JR-01319

The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents. Become a part of our dedicated workforce who provide these essential services. We are currently hiring for a Utility Control Center Aide position.

SPECIAL REQUIREMENTS FOR PUBLIC UTILITIES, OPERATIONS & MAINTENANCE: Must be available to work evenings, nights, weekends, holidays, standby and overtime when required to meet operational needs. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status. A valid, non-restricted driver’s license is a requirement for all Public Utilities-Operations employees. Driver’s license requirement is non-negotiable.

Duties include but are not limited to:

• Individual will assist in 24 hour monitoring and control the operation of the Public Utilities sanitary sewer pump stations, water pump stations, tanks, and monitoring points through a computerized control center system
• Dispatch alarms to appropriate personnel via radio as necessary and ensure corrective action of system problems
• Keep logs of shift activities, critical events, and alarm dispositions
• Ensures that Control Center equipment is maintained and functioning properly
• Monitors security cameras for Dam Neck facility and selected remote utility locations
• Coordinates with field crews and outside agencies during emergency after-hours repairs of water and sanitary sewer facilities
• Utilize the SCADA system to provide information during normal and emergency conditions
• Respond to alarm conditions based on established, standard operation policies and procedures
• Position will require working rotating shifts including nights, weekends, and holidays as the Control Center is staffed 24 hours a day
• Must receive a passing score on a 30 WPM typing test
• Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operation status
• Performs other job duties as determined by Control Center Supervisor, based on workload and department needs
• This is an in-person position, not a remote work assignment

Preferences:

In addition to the minimum requirements, the ideal candidate for this position will have experience listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application/resume.

• Prior experience working in a fast paced, customer service-oriented environment with minimal supervision
• Rotating shift work experience
• Knowledge & experience working with Microsoft Word, Excel, Outlook, Teams & PowerPoint. OneDrive, Adobe Pro, SharePoint
• Strong oral and written communication skills
• Ability to maintain calmness and composure during emergency situations
• Effective problem solver

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.

The City of Virginia Beach is an Equal Opportunity Employer.