What are the responsibilities and job description for the Clerk position at City of Virginia Beach?
Job Duties:
The City of Virginia Beach Department of Human Services is seeking to hire a Clerk to work in the Fleet and Facilities Office. This candidate will greet and announce appointments, visitors, and clients at the receptionist station, prioritize and organize resource appointment calendars and duty sheets and provide information regarding activities at Human Services, location of other departments, offices and employees within the organization.
Duties:
Direct visitors to correct area and answer incoming calls to the department.
Apply knowledge of principles and processes for providing customer and personal services to public. Maintain and update resource information and telephone lists.
Communicate with a variety of people to accomplish daily assignments on the telephone and in person; explain rules, policy and regulations.
Operate computer screening systems
Resolve client or public complaints by directing call to appropriate program areas, maintaining a professional demeanor when dealing with difficult customers.
Follow all guidelines and policies pertaining to Front Desk security procedures, alert proper administration staff of any threatening or dangerous situation.
The City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include:
- Maternity/paternity and parental leave
- Holidays and Paid Leave
Tuition Reimbursement
Employee Assistant Program
Professional Development
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Clerk-00035.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.004825.1.pdf
Minimum Requirements:
MINIMUMS: High school or GED plus two (2) years experience and training in fields providing the required knowledge, skills and abilities and associated with such positions as clerk or office assistant.
SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
Call-Center Experience, preferably with Cisco Finesse/WEBEX Systems
Experience managing a reception desk or similar function
Experience with Microsoft Outlook
Experience with Microsoft Excel and Word
Human Services related State System experience, preferably VaCMS
Special Instructions:
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Salary : $33,342 - $51,667