Business Application Specialist II

Job Posting End Date:

September 22, 2026

Department:

PUBLIC UTILITIES

Compensation Grade:

Compensation Range & Starting Salary:

Pay Range $68,328 - $105,829.80
Starting salary may be negotiable based on qualifications

Job Exempt (If No, Position is eligible for overtime):

Yes

Scheduled Weekly Hours:

40

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications:

Public Utilities Technical Services Division is looking for a Business Application Specialist II to join our team!

This position plays a critical role in supporting and enhancing the division’s technology systems and data-driven operations.

Duties will include, but not limited to:

• Provide direct supervision of 3 full time employees.
• Serve as administrator of the Banner CIS and associated integrations.
• Serve as power-user and provide functional support for BannerCX CIS, Mobile Device Management software (Horizon MDM) and Service-Link Mobile Dispatch.
• Serve as a subject matter expert on system implementation projects.
• Create and maintain custom reports and interactive dashboards using tools such as Jasper Reports, Microsoft Report Builder, Power BI, and Excel to support tracking of key metrics and uncover useful insights.
• Review business processes and data trends to highlight areas for improvement, offer practical solutions, and help measure efficiency gains.
• Develop training materials and conduct end-user training.
• Manage the end-to-end deployment of mobile devices and software for field staff, ensuring seamless integration with operational systems and workflows.
• Work with the Business Division to create / maintain Standard Operating Procedures (SOPs) and Business Process Documentation (BPD)
• Develop and document business procedures for data entry, reporting guidelines, to support accurate analytics.
• Conduct meetings or make presentations to communication information as requested or needed.
• Liaison with IT Department and/or vendor to resolve software or hardware issues.
• Assist with maintenance and inventory management of technology assets (hardware and software)

Work from Home is available after 6-months, in accordance with City and Technical Services Work from Home policies.

The ideal candidate should have:

• Experience with asset management and customer information system applications or similar software.
• Experience serving as a system administrator, power user, or functional lead.
• Working knowledge of relational databases, such as MS SQL Server, Access, or similar.
• Advanced proficiency with Microsoft Office products or similar programs.
• Experience conducting data analysis to support operational decision-making, performance tracking, or process improvement.
• Familiarity with data analysis tools such as Excel (advanced formulas, pivot tables), Power BI, SQL, Report Builder.
• Experience providing technical briefings, developing and conducting training sessions, and creating user-focused documentation.
• Ability to effectively communicate complex technical information to non-technical users.
• Commitment to quality customer service for internal and external stakeholders.
• Ability to present data-driven insights clearly to diverse audiences.
• Organizational Skills.
• Detail-oriented with the ability to manage multiple projects and deadlines simultaneously.
• Strong prioritization and time-management skills.
• Ability to work independently with minimal supervision.

Minimum Requirements:

Minimum Qualifications: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills:

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.

The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

https://workingcondition-summary-prod.s3.amazonaws.com/B.001823.1.pdf

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.