Customer Service Rep - As Needed

Two (2) available positions. Both positions are for an as needed basis only. We are seeking one candidate that is available anytime and one candidate that is available on nights. Shift hours are either 6am-6pm or 6pm-6am.

Job Summary: This is a clerical and administrative position that provides support for the Police Department and Villa Rica Municipal Court. Work involves providing administrative assistance such as entering citations into database, running criminal and driving history reports, and accepting fees and fines.

Major Duties:

• Provides clerical support by answering and directing phone calls; assists at the front counter, distributes paperwork and information, processes and prepares legal documents and court forms; documents court orders and files paperwork;
• Collects citations from officers; enters citations into the appropriate computer system and submits to the State of Georgia; runs criminal and driver history reports for each individual that receives a citation;
• Accepts fees and fines, completes receipts and posts payments for traffic fines, restitution payments and other payments authorized by court order;
• Maintains case files on incidents and arrests;
• Provides assistance and information to attorneys, agencies, City staff and the general public on court procedures and the status of cases;
• Records receipts and deposits payments according to established court procedures;
• Operates GCIC computer equipment for entering, receiving and transmitting messages; enters data into State and national systems;
• Files records, citations and other data related to an individual or case and retrieves as requested;
• Assists officers and administration with requests for data retrieval as required;
• Performs other duties as assigned.

Knowledge Required by the Position:

• Basic knowledge of the practices and procedures involved in law enforcement record keeping and confidentiality;
• Knowledge of City policies, procedures, codes, ordinances and applicable State, Federal, and Local laws;
• Knowledge of GCIC rules and regulations;
• Knowledge of modern office practices, methods, equipment, and standard clerical procedures;
• Knowledge of basic bookkeeping practices;
• Knowledge of basic math and accounting practices;
• Knowledge of appropriate contacts for related police and court issues;
• Skill in operating a computer and entering data into a database;
• Ability to operate GCIC to run criminal and driving history reports;
• Ability to read and comprehend various technical reports and legal terminology;
• Ability to handle confidential information;
• Ability to handle stressful situations;
• Ability to communicate with confrontational people;
• Ability to maintain accurate records;
• Ability to type and enter data correctly;
• Ability to maintain accurate and complete records;
• Ability to prepare monthly reports; 
• Ability to communicate clearly and concisely, both orally and in writing;
• Ability to establish and maintain positive working relationships with those contacted in the course of work.

Supervisory Controls:  Work is performed under the supervision of the Administrative/Support Division Command Staff.

Guidelines:  Guidelines include City and Departmental policies, procedures, codes, and ordinances; Federal, State and Local laws; and GCIC Rules and Regulations.

Complexity:  This position consists of a variety of clerical and administrative duties.

Scope and Effect:  The purpose of this position is to accept and apply various payments and fees to the appropriate accounts and provide general clerical support to the Police Department.  Successful performance helps ensure the efficient and effective operation of the Police Department and Municipal Court.

Personal Contacts:  Contacts are typically with co-workers, attorneys, judges, solicitors, other law enforcement agencies and the general public.

Purpose of Contacts: Contacts are typically to give and exchange information, provide services, resolve conflicts, and solve problems.

Physical Demands:  The work is typically performed with the employee sitting at a desk.  The employee uses tools or equipment requiring dexterity.

Work Environment: The work is typically performed in an office.

Supervisory and Management Responsibility: None.   

Minimum Qualifications:  

High School diploma or equivalent; two (2) years of clerical, data entry or related experience; an equivalent combination of education and experience would be considered in lieu of the above qualifications.

Salary : $17 - $23