Dispatcher/Telecommunicator

Job Details

Department: Emergency Communications Position: Dispatcher/Telecommunicator Status: Full-Time FLSA: Non-Exempt

GENERAL STATEMENT OF DUTIES:

This position processes incoming calls from the public on emergency and non-emergency telephone lines. Pages emergency response units and makes response decisions regarding law enforcement, fire, and emergency medical services. Handles walk-in requests for services. Operates computer terminals, enters and maintains records through computer aided dispatch programming, and monitors the jail camera system.

SUPERVISION RECEIVED/EXERCISED:

This position reports to and works under the direction of the Communication Center Director.

ESSENTIAL DUTIES:

• Answers incoming non-emergency and emergency telephone calls
• Provides emergency medical dispatch assistance during medical emergencies.
• Monitors and answers radio traffic for law enforcement, fire, emergency medical services, and city workers.
• Dispatches appropriate units to calls for service.
• Initiates computer aided dispatch reports for record keeping.
• Accesses NCIC, SDLETS, and NLETS databases for criminal justice information

MINIMUM QUALIFICATIONS – EDUCATION AND EXPERIENCE:

• Must possess a High School Diploma or GED.
• Must complete and maintain South Dakota Law Enforcement Officers Standards and Training Commission Certification for 911 Telecommunicators.

MINIMUM QUALIFICATIONS – KNOWLEDGE, SKILLS, ABILITIES, AND SPECIAL REQUIREMENTS

The following items are representative of the knowledge, skills, and abilities necessary for the proper performance of the functions of the position:

• Applicants must meet minimum standards for employment as stated on the South Dakota Law Enforcement Officers Standards & Training Commission for Basic 9-1-1 Telecommunicators application.
• Must successfully complete a 12-week in-house training program with a Certified Training Officer and complete a 12th month probation period. Must also complete South Dakota Law Enforcement Officers Standards and Training Commission Certification Course for 911 Telecommunicators.
• Must be willing and able to work a variety of shifts and hours including days, nights, weekdays, weekends, and holidays.
• Adequate mental and physical capacity to perform assigned duties in an efficient and safe manner.
• Ability to understand and operate a variety of radio and telephone equipment.
• Must possess good hearing and a clear speaking voice.
• Basic knowledge of computers and have proficient typing skills.
• The ability to comprehend and follow complex oral and written instructions during emergency situations.
• Able to complete numerous tasks simultaneously and accurately during emergency situations.
• Maintain a professional working relationship with a variety of public and private agencies as well as the public in general.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear simultaneously.
• The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the office environment is usually quiet to moderate on occasion.

BENEFITS

• This position offers a competitive benefits package including health, dental, life, and retirement.

The City of Vermillion is a proud equal opportunity employer. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Apply today!