What are the responsibilities and job description for the Network Administrator position at City of Twin Falls?
As the next Network Administrator for the City of Twin Falls, you will play an important role in supporting the technology infrastructure that keeps City operations connected, secure, and reliable. This position is ideal for someone with strong network administration experience, technical problem-solving ability, and a commitment to providing responsive technology support in a public service environment.
In this critical role, you will help manage and maintain the City’s networked infrastructure, communications systems, hardware, software, security systems, data backup processes, and disaster recovery procedures. You will also provide essential technical support to City employees, with a strong focus on supporting first responders, dispatch operations, and other mission-critical municipal services.
As the Network Administrator, you will:
- Support, monitor, maintain, and troubleshoot the City’s network infrastructure, systems, and communications technology
- Help ensure the reliable availability of data communications through monitoring tools, dashboards, protocol analyzers, and related systems
- Implement and monitor security and remote access standards for network devices and data systems
- Configure and maintain routers, access lists, VLANs, firewalls, intrusion detection services, VPNs, and related network equipment
- Support disaster recovery standards, risk analysis, data backup systems, fault-tolerant hardware, and recovery strategies
- Install, configure, and maintain network devices, computers, printers, scanners, digital cameras, multimedia equipment, and related peripherals
- Maintain the physical and logical health of the network, including file services, cabling, hardware installations, and upgrades
- Support virtualization management, SAN operations, database administration, Active Directory/Group Policy administration, email administration, and access control standards
- Develop plans and standardized methods for installing and configuring software on user accounts, individual computers, and network systems
- Design automated solutions for internal procedures and create custom technology solutions when needed
- Provide expert technical support to City departments, including needs assessment, strategic planning, procurement coordination, installation, and implementation of new hardware and software
- Maintain and support technology functions for dispatch and public safety personnel
- Install, configure, and maintain physical security systems, including surveillance, intrusion, and access control systems
- Maintain system documentation, inventory, and technical records
- Provide technical support, training, and troubleshooting assistance to City employees
- Participate in a 24/7 rotational on-call support roster and after-hours meeting rotations
- Respond to emergency call-outs after regular office hours when needed
- Perform all duties in accordance with City policies, procedures, and safety practices
- Perform related duties as assigned